Renee Ponton
Rockhampton,QLD
Summary
At Weigh Auto Group, I excelled as a Service Advisor, significantly enhancing customer satisfaction and repeat business through expert complaint resolution and effective multitasking. Known for a team player mentality and strong problem-solving skills, I led training for new advisors, ensuring high-quality service standards were met and exceeded.
Overview
5
5
years of professional experience
Work History
Service Advisor
Weigh Auto Group
11.2019 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Education
Year 12 Certificate -
North Rockhampton State High School
Rockhampton, QLD11.2019
Skills
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Client rapport
- System implementation
- Multitasking
- Problem-solving skills
- Time management abilities
Timeline
Service Advisor
Weigh Auto Group
11.2019 - Current
Year 12 Certificate -
North Rockhampton State High School
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