Renee Rankin
Craigieburn,VIC
Summary
Accomplished at State Swim, I leveraged CPR and first aid certification alongside empathy to enhance student abilities and customer satisfaction. Spearheaded initiatives that significantly improved class engagement and operational efficiency, demonstrating adeptness in water safety and child development.
Overview
3
3
years of professional experience
Work History
Swimming Instructor
State Swim
01.2021 - Current
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 6 month’s to adults years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
Customer Service Officer
State Swim
01.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Supervisor
State Swim
01.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Diploma - Early Childhood Education
Practical Outcomes
Online 08.2021
Penola Catholic College Catholic College - Senior Campus 9-12
Broadmeadows, VIC12.2011
Skills
- CPR Certified
- Water safety knowledge
- Child Development Understanding
- Patience and Empathy
First Aid certified
Timeline
Swimming Instructor
State Swim
01.2021 - Current
Customer Service Officer
State Swim
01.2021 - Current
Supervisor
State Swim
01.2021 - Current
Diploma - Early Childhood Education
Practical Outcomes
Penola Catholic College Catholic College - Senior Campus 9-12