Renee Reiher
Mount Warren Park,Australia
Summary
I am enthusiastic about bringing my 20 years of customer service expertise, and 18 years of in-depth experience in corporate, retail and wholesale travel, to Thiess. I have developed extensive skills with multiple travel systems, including Tramada and Amadeus, I am confident that my corporate adaptability, commitment to excellence, and dedication to customer satisfaction will make me a valuable asset to the Thiess team.
Overview
21
21
years of professional experience
Work History
Luxury Travel Specialist
Travelcation Group
Remote, Australia
03.2025 - 08.2025
- High-End Client Management: Delivered exceptional customer service to luxury clientele, managing complex travel needs with professionalism and precision
- System Proficiency: Managed bookings using Tramada for back-end processes and Amadeus for reservation handling, ensuring accuracy and efficiency in all transactions
- Group Travel Coordination: Expertly organized group bookings, coordinating logistics for multiple travelers, and ensuring seamless travel experiences for corporate clients
- Customer Service Excellence: Maintained a high standard of customer satisfaction through personalized service, effective communication, and attention to detail across all travel-related duties
- Researched destinations to provide detailed travel information and recommendations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Explained benefits of purchasing travel insurance with clients.
- Ensured compliance with company policies and procedures when dealing with customers.
- Developed relationships with hotels and airlines to ensure best pricing for customers.
- Handled customer inquiries regarding travel details via phone, email or face-to-face meetings.
- Collaborated with other departments within the organization such as marketing and sales teams.
Corporate Travel Consultant
Main Beach Travel
Main Beach, QLD
03.2023 - 10.2023
- Managed customer queries by phone, email or in person with a high degree of professionalism and accuracy.
- Facilitated payment processing for various travel services using credit cards or other payment methods.
- Created detailed travel documents for customers containing information about their destination, flight details, visa requirements and more.
- Researched and recommended tours, activities and attractions based on customer preferences.
- Provided expert travel advice to customers on destinations, transportation and accommodation options.
- Assisted clients with the planning of complex international itineraries, including multi-stop flights and hotel bookings.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Collaborated with other departments to ensure seamless customer service from booking to arrival.
- Organized airport transfers and ground transportation arrangements according to customer needs.
- Created travel itineraries and made adjustments to meet client specifications.
- Managed client itineraries and travel arrangements for corporate executives.
- Coordinated with airlines and hotels to secure optimal bookings and accommodations.
- Developed tailored travel plans based on client preferences and company policies.
- Provided expert advice on travel regulations and compliance requirements.
- Resolved travel-related issues promptly to enhance client satisfaction.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Worked closely with accounting department to ensure timely payment of invoices related to corporate travel activities.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
- Worked with groups, couples and executive clients to arrange travel arrangements.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Developed and maintained corporate travel policies to ensure compliance with company regulations.
Air Product Coordinator
House of Travel NZ
Auckland, New Zealand
09.2007 - 08.2020
- Oversaw airfare databases for over 1,000 corporate and retail travel agents, maintaining exceptional accuracy and attention to detail
- Strengthened relations with international airlines, negotiating commissions and coordinating training sessions for new system implementations
- Worked remotely for seven years, excelling in independent work and efficient communication with New Zealand headquarters
- Participated in travel seminars, stayed current with industry trends, and supported corporate and wholesale departments
Retail Travel Agent
Flight Centre Travel Group NZ
Auckland, New Zealand
03.2004 - 08.2007
- Provided tailored travel itineraries for diverse clients, including groups, executives, and clients with special needs
- Utilized GDS systems (Galileo, Amadeus, and Sabre) for booking and managing travel plans, ensuring seamless coordination of air, hotel, and transportation arrangements
- Built a loyal client base through excellent customer service, providing brochures, maps, and personalized travel advice to enhance clients' travel experiences
Education
Diploma of Business and Tourism -
Crown Institute of Tourism
Auckland, NZ01.2003
School Leaving Certificate -
Westlake Girls High School / Suva Grammar High School
Fiji01.2001
Skills
- Multiple system management
- Corporate travel management
- 20 years Customer Service
- Project management
- Groups Coordination
- 10 years Remote Work Expertise
References
Available upon request.
Accomplishments
- Fiji Golf Representative
- Trained out highly effective new program that significantly impacted efficiency and improved operations
- Run multiple businesses
Timeline
Luxury Travel Specialist
Travelcation Group
03.2025 - 08.2025
Corporate Travel Consultant
Main Beach Travel
03.2023 - 10.2023
Air Product Coordinator
House of Travel NZ
09.2007 - 08.2020
Retail Travel Agent
Flight Centre Travel Group NZ
03.2004 - 08.2007
Diploma of Business and Tourism -
Crown Institute of Tourism
School Leaving Certificate -
Westlake Girls High School / Suva Grammar High School