Renee Richards
Shellharbour,NSW
Summary
Accomplished Retail Manager with a proven track record at Adairs Retail Group and The Just Group, enhancing customer engagement and streamlining operations for increased efficiency. Expert in inventory management and staff development, I significantly improved sales performance and team skills. My strategic approach to merchandise planning and dedication to client relationship management have consistently driven success and profitability.
Overview
27
27
years of professional experience
Work History
Retail Manager
Adairs Retail Group
12.2022 - 11.2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store and reporting any incidents in a timely manner, with focus on a lead by example culture
Assistant Manager
Adairs Retail Group
10.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supported the Store Manager in their role and acted as Store Manager in their absence
Store Manger
The Just Group
10.2005 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- I held a number of roles within my employment in The Just Group, ranging from my start as a Christmas Casual with Jay Jays, Part time with Just Jeans and the final 12 years with Portman's as an Assistant Manager and then Manager
Retail and Warehouse Cordinator
Lifeline South Coast
01.1999 - 06.2005
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members which ranged form volunteers, community service and work for the dole participant, in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures. for stock going to 7 stores
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Liaised with suppliers, wholesale clients, store mangers and other stake holders on a daily basis
Education
High School Certificate -
Warilla High School
Barrack Heights, NSW11-1997
Skills
- Customer Engagement
- Financial Cash Management
- Retail Operations Management alongside business management
- Inventory Management
- Effective Sales Techniques
- Development of Team Skills
- Strategic Merchandise Planning alongside promotional planning
- Resource Allocation Planning
- Sales Performance Analysis
- Staff recruitment
- Client Relationship Management
- Time management and future planning
Timeline
Retail Manager
Adairs Retail Group
12.2022 - 11.2025
Assistant Manager
Adairs Retail Group
10.2019 - 12.2022
Store Manger
The Just Group
10.2005 - 10.2019
Retail and Warehouse Cordinator
Lifeline South Coast
01.1999 - 06.2005
High School Certificate -
Warilla High School
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