RENEE ROWLAND
Donnybrook,VIC
Summary
Possesses a robust foundation in teaching, counselling, and equestrian studies, with expertise demonstrated through educational achievements and hands-on equestrian experience. A commitment to guiding students toward their academic and riding goals is evident. Completion of a Certificate IV in Training and Assessment provides the skills necessary for sessional teaching in the equine sector. A passion for business management and human resources is reflected in academic credentials. A diverse skill set, enriched by valuable life experiences, complements a highly motivated and enthusiastic approach to teamwork, thriving in dynamic and challenging environments. Eager to leverage this unique blend of skills and passions to make a meaningful impact in the counselling industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Advisor
Sexyland Austraila
Campbellfield, VIC
06.2025 - Current
- Collaborated with team members to achieve sales targets and improve service quality.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Demonstrated product features and benefits to increase customer engagement and sales.
- Maintained knowledge of current promotions and inventory to provide accurate information.
- Assisted customers in product selection, enhancing overall shopping experience.
Small Business Owner
Totally Nurtured Equestrian
Yarrambat, Victoria
03.2017 - Current
- Ran and operated my own SME relating to equine therapy and riding lessons.
- Specifically NDIS clients.
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
Sales Coach
Jenny Craig Weight Loss Center
Greensborough, VIC
11.2021 - 08.2022
- Developed training programs to enhance sales skills of team members.
- Mentored new coaches, facilitating knowledge transfer and best practices.
- Analysed sales performance data to identify areas for improvement.
- Implemented strategic initiatives to increase client engagement and retention.
- worked cohesively in a team environment, focused on effective communication.
Concierge
Central Equity
Melbourne, Victoria
03.2018 - 04.2019
- Made travel arrangements for sightseeing and other tours.
- Arranged childcare services for guests.
- Performed office duties on temporary basis when needed.
- Made reservations for patrons, such as for dinner, spa treatments and golf tee times and obtained tickets to special events.
- Provided business services for guests, such as sending and receiving faxes and shipping packages.
- Received, store and delivered luggage and mail.
- Provided information about local shopping, dining, nightlife and recreational destinations.
- Provided directions to guests.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Horse Riding Instructor
Valley Park Riding School
Melbourne, Victoria
01.2015 - 03.2018
- My role both incorporates teaching beginners through to intermediate riders in both private lessons and managing groups.
- I also formulate the lesson plans for the Ready Set Trot Program that is delivered throughout the riding school.
- This includes been able to adapt the program into lessons that address both the practical riding along with the theory aspects that need to be obtained.
- My role requires both organisational skills along with clear communication to deliver the lessons and communicate effectively with fellow staff members as well as students.
- Met with other instructors to discuss individual students' progress.
- Attended professional meetings, conferences and workshops to maintain and improve professional competence.
Literacy Tutor
Let's Get Reading On The Run
Melbourne, Victoria
06.1999 - 01.2014
- English Tutoring June 1999 to January 2014
- Duties: Privately tutored various levels from Prep to VCE: Planned Structured lessons
- Liaised with parents;
- Guided Students with school homework;
- Developed ILP and recorded and reported students progress;
- Participated in training and development sessions to improve tutoring practices and learnt new tutoring techniques.
- Collaborated with parents and teachers to determine student needs and develop tutoring plans.
Pool Manager
Aquarena YMCA
Melbourne, Victoria
12.2011 - 05.2013
- Used electronic devices, such as computers and radios.
- Planned programs of events or schedules of activities.
Education
Diploma of Counselling
Chisholm Institute
Melbourne, VIC12.2025
NCAS Level 1 - Equestrian Study
NCAS
Melbourne, Victoria09.2015
Certification Three - Training And Assessment Veterinary Sector
Box Hill Institute
Melbourne, Victoria11.2014
Preliminary Coaching Certificate - Equestrian Study
PCAV
Melbourne, Victoria08.2014
Completed Coursework Towards Bachelor - Education In Primary School Education
Deakin University
Melbourne, Victoria06.2014
Certificate Of Education Integration Aide - Education
Deakin University
Melbourne, Victoria08.2005
Bachelor Of Business - Human Resources
RMIT
Melbourne, Victoria11.1997
High School Diploma - undefined
Tintern Girls Grammar
Melbourne, Victoria09.1987
Bachelor of Counselling - Diploma of Counselling
ACAP University
Melbourne, VIC12.2029
No Degree - Diploma of Counselling
Chisholm Institute
Melbourne, VIC12.2025
Skills
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Sales Tracking
- Planning and Execution
- Program Optimization
- Business Leadership
- Sales Promotion
- Human Resources Oversight
- Organised
- Motivated
- Building rapport
- Sales background
Affiliations
Member of the Australian Counselling Association
Member of Equestrian Australia
HLTAID011 Provide First Aid
HLTAIDO10 Provide basic Emergency Life Support
HLTAID009 Provide Cardiopulmonary Resusitation
Certification
- Advanced First Aid Level Four
- Advanced CPR
- Victorian Full Drivers Licence
Timeline
Sales Advisor
Sexyland Austraila
06.2025 - Current
Sales Coach
Jenny Craig Weight Loss Center
11.2021 - 08.2022
Concierge
Central Equity
03.2018 - 04.2019
Small Business Owner
Totally Nurtured Equestrian
03.2017 - Current
Horse Riding Instructor
Valley Park Riding School
01.2015 - 03.2018
Pool Manager
Aquarena YMCA
12.2011 - 05.2013
Literacy Tutor
Let's Get Reading On The Run
06.1999 - 01.2014
NCAS Level 1 - Equestrian Study
NCAS
Certification Three - Training And Assessment Veterinary Sector
Box Hill Institute
Preliminary Coaching Certificate - Equestrian Study
PCAV
Completed Coursework Towards Bachelor - Education In Primary School Education
Deakin University
Certificate Of Education Integration Aide - Education
Deakin University
Bachelor Of Business - Human Resources
RMIT
High School Diploma - undefined
Tintern Girls Grammar
Diploma of Counselling
Chisholm Institute
Bachelor of Counselling - Diploma of Counselling
ACAP University
No Degree - Diploma of Counselling
Chisholm Institute
COMMUNITY SERVICE
NDIS Provider, NDIS Provider, Melbourne, Victoria, 2020-03, Present, One other achievement that I am really proud of, is assisting my special needs student in learning to read and write. When I commenced teaching her she was unable to read or write and was ten years of age. She had a very low self esteem and lacked confidence in her literacy ability. Within six months she was reading basic books and writing the alphabet, she is now doing very well and has progressed into Secondary school at Concord. This student I also taught to ride independently on her pony. Originally she was on the lead walking and finding her balance, within a year she progressed to trotting independently, and she learnt how to groom and tack up. It is not only the skills that she has acquired, but her self esteem is now healthy, and she is happy which is reflected in her love of learning.