Overview
Work History
Education
Skills
Timeline
Generic

Renee Semmens

Eagleby,QLD

Overview

25
25
years of professional experience

Work History

Disability Support Worker

Manaia Assist
10.2018 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Conducted in-home visits to provide supportive services.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Merchandiser

Strikeforce AMC
03.2017 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Conducted regular store audits to verify compliance with company policies.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Presented store update suggestions and layouts to management.

Cafe All Rounder

Millennium Coffee
05.2023 - 07.2023
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Monitored food temperatures to comply with safety regulations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Health Care Assistant

Healthcare Rehabilitation Limited
03.2011 - 01.2017
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Administered prescribed medications and monitored patient reactions to address contraindications.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.


Cleaning Staff Member

Cleaning Witches
05.2010 - 06.2011
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Store Manager

Footlocker.com Inc.
02.1999 - 09.2005
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Education

Diploma in Sport And Leisure - Sport And Leisure Studies

Bay of Plenty Polytech
Tauranga New Zealand
01.1999

Skills

  • Sales Techniques
  • Cost Analysis
  • Stock Replenishment
  • Supplier Audits
  • Retail Knowledge
  • Product Inventory Counts
  • Friendly and Outgoing
  • Pricing and Signage Updates
  • Planogram Design
  • Reliable and Punctual
  • Pricing and Shelf Labeling
  • Markdown Procedures
  • Active Listener
  • Vendor Relations
  • Stock Rotation
  • Visual Merchandising

Timeline

Cafe All Rounder

Millennium Coffee
05.2023 - 07.2023

Disability Support Worker

Manaia Assist
10.2018 - Current

Merchandiser

Strikeforce AMC
03.2017 - Current

Health Care Assistant

Healthcare Rehabilitation Limited
03.2011 - 01.2017

Cleaning Staff Member

Cleaning Witches
05.2010 - 06.2011

Store Manager

Footlocker.com Inc.
02.1999 - 09.2005

Diploma in Sport And Leisure - Sport And Leisure Studies

Bay of Plenty Polytech

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Renee Semmens