Summary
Overview
Work History
Education
Skills
Additional Information
Availability
Personal Information
References
Timeline
Generic

Renee Sheridan

Ormeau,QLD

Summary

I am an experienced, dedicated, hardworking individual with over 8 years of experience within a large and diverse organisation, providing excellent customer service and leadership. I have the necessary skills and experience to be successful in this position and am committed to gaining any further competencies that may be required. I am currently completing the Diploma in Nursing which will then lead to completing the Bachelor of Nursing. This role will be beneficial to me and my study, the new knowledge I will gain in the diploma will make me valuable to your business.

Overview

10
10
years of professional experience

Work History

CBT Professionals (Phycology Clinic)

CBT Professionals
01.2021 - Current
  • Within this position, my responsibilities have included: - Administration responsibilities included answering a high quantity of phone calls
  • Client intakes
  • Client payments including medicare rebates, NDIS and veteran affairs
  • Liaising with GP offices for referrals
  • Diary filling off waitlists and new clients
  • Scanning documents and following privacy policies when dealing with client information
  • Managing patient communication
  • Keeping client records updated.

HTG Solutions (Telstra Business Licensee)

HTG Solutions
01.2020 - 01.2021
  • Within this position, my responsibilities have included: - Enterprise customer account management
  • Specifically Queensland Rail with around 300 jobs per month
  • Able to demonstrate time management and hit deadlines in line with enterprise account management contracts
  • Able to demonstrate calm composure in high-stress situations
  • Customer Service: Ensuring the highest level of customer service experience to all our customers, face to face and by a large scale of daily phone calls
  • I am utilising effective listening and problem-solving
  • Payroll: Approving and completing timesheets, paying staff accordingly
  • This task requires a high level of attention to detail
  • Navigate a large amount of software and client information systems (CASSA, Helpdesk, MNC, Order Express, Console, Siebel and others) and be adaptable to new systems and processes
  • High knowledge of small and enterprise business products and services
  • Working alongside other team members to communicate effectively to complete all tasks without doubling up or missing details
  • Able to demonstrate working independently with advanced time management skills
  • Able to analyse data and use the data to make plans to be more productive and profitable.

Store Manager

TELSTRA
01.2014 - 01.2020
  • Within this position, my responsibilities have included: - People Management: overseeing upwards of 16 employees
  • Customer Service: Ensuring highest level of customer service experience to all our customers
  • Demonstrating resilience in sales
  • Payroll: Approving and completing timesheets, liaising with Payroll relating to specific pay concerns and leave management
  • Inventory tasks: Ensuring sufficient stock in store, creating purchase orders using specific ordering systems
  • Planning and executing sales plans using analytical data to hit KPI's within sales deadlines
  • Conduct and performance management: Working alongside HR to implement and manage performance improvement plans
  • Creating sales trackers and other documenting tools using MS software
  • Assisting complex customer complaints and providing resolutions within a timely manner
  • Recruitment - Organising and conducting morning sales and NPS meetings with our Territory stores to ensure alignment to targets
  • Previous positions within this organisation included Assistant Store Manager and Customer Advisor.

Education

Diploma - Nursing

Tafe Queensland
Southport, QLD
06.2025

Skills

  • Demonstrated leadership and motivational skills
  • Demonstrated the highest standard of professional conduct
  • Demonstrated effective interpersonal and written communication skills
  • Demonstrated ability to work autonomously and as part of a team
  • Demonstrated ability to prioritise and manage workload
  • Demonstrated ability to interoperate Legislation, Awards and Enterprise Bargaining Agreements
  • Demonstrated initiative and attention to detail
  • Demonstrated ability to identify areas for improvement, and ability to facilitate process improvement
  • Demonstrated ability to deliver business objectives in accordance with the associated Strategic Plan
  • Demonstrated ability to be innovative and embrace new ideas
  • Demonstrated accountability for the execution and quality of results
  • Demonstrated care for our community
  • Organised
  • Flexible and adaptable
  • Reliable
  • Accountable
  • Ethical
  • Strategic
  • MS Office
  • Conflict Resolution
  • Calm Under Pressure
  • Attention to Detail
  • Networking
  • Friendly, Positive Attitude
  • Time Management
  • Multitasking

Additional Information

I currently hold:

  • NDIS Worker Screening Check
  • Working with Children Check
  • First Aid and CPR
  • National Police Check
  • All Vaccinations including Covid and Booster and yearly Influenza
  • NDIS Worker Orientation Module
  • Fit Mask Testing
  • Hand Hygiene Certificate

Availability

I am open to the discussion of days that suit the employer. 

I am only seeking 10-20 hours per week. 

Personal Information

Date of Birth: 02/01/1997

References

  • Meagan Carr, Territory manager, Telstra, 0436935249
  • Cassandra Garvey, Operations Manager, HTG Solutions, 0410707319

Timeline

CBT Professionals (Phycology Clinic)

CBT Professionals
01.2021 - Current

HTG Solutions (Telstra Business Licensee)

HTG Solutions
01.2020 - 01.2021

Store Manager

TELSTRA
01.2014 - 01.2020

Diploma - Nursing

Tafe Queensland

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