Summary
Overview
Work History
Education
Skills
Education
Licences Held
Key Competencies Value Offered
Personal Information
References
Timeline
Generic

Renee Szabados

Berri,South Australia

Summary

Empathetic Case Manager with 8 years of experience in Department for Child Protection case coordination. Adept at structuring effective intervention plans around each client's needs an strengths. Self-motivated, enthusiastic and a positive team player who is focussed on achieving quality results in a context of competing priorities and challenging environments. Consistent track record of improving processes and maintaining efficiency, with the ability to communicate effectively across all levels with professionals and non-professionals in a respectful manner. Excellent understanding of Social Work theory and ability to utilise theory in practice.

Overview

27
27
years of professional experience

Work History

Social Worker

Department For Child Protection
03.2021 - Current
  • Perform case management tasks to support children under the Guardianship of the Minister
  • Complete assessments and plans to keep children safe
  • Provide practical support and assistance to children, carers and birth families
  • Maintain confidentiality with clientele at all times
  • Provide culturally appropriate service
  • Provide information to assist clients and refer them to appropriate services
  • Record communications in a timely manner.

Kinship Care Worker

Department For Child Protection
04.2017 - 03.2021
  • Case management of up to 37 carer households
  • Provide support, training and information to carers to assist the maintenance of a positive placement for children under the Guardianship of the Chief Executive
  • Monitor and assess the needs of carers and children and liaise with social workers and case managers of the children
  • Complete assessments for new placements as required
  • Complete referrals to community and private services as required
  • Organise and attend carer group meetings in cooperation with local non-government agencies
  • Maintain confidentiality with clientele at all times
  • Provide culturally appropriate service

Case Support Worker

Department For Child Protection
08.2015 - 04.2017
  • Assist colleagues with their case management tasks to support children under the Guardianship of the Minister as required
  • Liaise effectively with colleagues to ascertain tasks requiring attention
  • Prioritise and reprioritise case support tasks
  • Assist colleagues with Administration and Financial support as required liaising and linking to services as needed
  • Assist in organising meetings, events and activities for the Department and for clients
  • Assist in researching and collecting information to assist colleagues and clients
  • Maintain confidentiality with clientele at all times
  • Provide culturally appropriate service
  • Carry out general office duties, including typing, filing and general housekeeping.

Case Support Worker

Department For Child Protection
08.2015 - 04.2017
  • Assist colleagues with their case management tasks to support children under the Guardianship of the Minister as required
  • Liaise effectively with colleagues to ascertain tasks requiring attention
  • Prioritise and reprioritise case support tasks
  • Assist colleagues with Administration and Financial support as required liaising and linking to services as needed
  • Assist in organising meetings, events and activities for the Department and for clients
  • Assist in researching and collecting information to assist colleagues and clients
  • Maintain confidentiality with clientele at all times
  • Provide culturally appropriate service
  • Carry out general office duties, including typing, filing and general housekeeping.

Care and Protection Worker

Families SA
01.2014 - 08.2015
  • Perform case management tasks to support children under the Guardianship of the Minister
  • Complete assessments and plans to keep children safe
  • Provide practical support and assistance to children, carers and birth families
  • Maintain confidentiality with clientele at all times
  • Provide culturally appropriate service
  • Provide information to assist clients and refer them to appropriate services
  • Record communications in a timely manner.

Receptionist

Renmark Medical Clinic
04.2013 - 01.2014
  • Provide high level customer service including meeting & greeting clients
  • Maintain confidentiality with clientele at all times
  • Answer telephones, make appointments and handle customer enquiries
  • Provide information to assist clients and refer them to appropriate contacts
  • Carry out general office duties, including typing, filing and general housekeeping.

Customer Service Officer

Housing SA: Salisbury Office
11.2012 - 03.2013
  • Communicate and liaise with the public regarding accommodation options
  • Communicate, liaise and support staff and stakeholders throughout various Governmental and non-governmental departments as required
  • Book appointments for the public using the ABS system
  • Refer customers to relevant community services
  • Process applications and various documentation for the public and other staff members
  • Organise and maintain customer and departmental records
  • Collect and distribute mail.

Administrative Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
07.2012 - 11.2012
  • Organising events, meetings and training
  • Communicate and liaise with a variety of staff and stakeholders throughout various Governmental and non-governmental departments as required
  • Assistance with locating documents for Freedom of Information requests
  • Administrative assistance for Appeal and Ministerial Briefings for the Directorate
  • Training and assisting staff with administrative requests where required
  • Organise travel arrangements
  • Process travel allowances and reimbursements and invoices in payment system
  • Purchase office equipment and maintain asset register
  • Place stationery orders
  • Reconcile cab charges
  • Maintain phone list
  • Collect and distribute mail.

Acting Assistant Project Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
01.2012 - 07.2012
  • Coordination of Parliamentary Briefing responses for the whole of Housing SA
  • Requesting data and information from across Housing SA
  • Assisting colleagues with their queries
  • Analysing data and converting this data into written information
  • Quality assuring information
  • Assistance with locating documents for Freedom of Information requests
  • Training and assisting staff with their administrative queries
  • Delegating tasks where required.

Administrative Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
12.2009 - 01.2012
  • As listed previously.

Acting Assistant Project Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
06.2009 - 12.2009
  • Assistance with the development of an Indigenous Employment Strategy for the Department
  • Communicating and liaising with Housing SA staff to identify employment opportunities
  • Seek assistance from relevant business teams within the Department
  • Organise meetings
  • Preparation of agendas and minutes for meetings
  • Requesting data and information from across various Housing SA Directorates
  • Assistance with quality assurance of documents
  • Analysing data and converting this data into written information.

Administrative Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
11.2008 - 06.2009
  • Organising events, meetings and training
  • Training and assisting staff with administrative requests where required
  • Organise travel arrangements
  • Process travel allowances and reimbursements and invoices in payment system
  • Purchase office equipment and maintain asset register
  • Place stationery orders
  • Reconcile cab charges
  • Maintain phone list
  • Collect and distribute mail.

Graduate Officer

Office for Aboriginal Housing (OAH)
02.2008 - 11.2008
  • Responsible for the coordination and support of forum/meeting members, including: Indigenous Housing Standards Forum and interdepartmental meetings relating to Indigenous housing
  • Event management including organising times, venues, catering, and travel and accommodation for attendees
  • Prepare and distribute agendas and minutes
  • Undertake small projects, including coordinating responses and collating information for review by Manager prior to passing information to appropriate person as requested
  • Carry out research and prepare information relating to office systems, practices and procedures, and make recommendations as necessary
  • Communicate and liaise with a variety of staff and stakeholders throughout various Governmental and non-governmental departments as required.

Waitress/Cahier

Gaucho’s Argentinean Restaurant
11.2003 - 02.2008
  • Provide high level customer service at all times including, attending to telephone enquiries and taking reservations
  • Responsible for supervision, training and development of staff, as well as job delegation, in the absence of Managers and Owners
  • Cash handling, balancing of till and operation of EFTPOS facilities
  • Welcome and seat customers, provide menus and advise on specials available
  • Take customer orders and pass onto kitchen staff and bar attendants
  • Serve meals and beverages and prepare customer bills
  • Set tables with clean linen, placemats, cutlery, crockery and glasses
  • Training staff where required.

Assistant Manager/Waitress

Red Rock Noodle Bar
01.2000 - 11.2003
  • Responsible for opening and closing the restaurant on a regular basis
  • Provide high level customer service at all times including, attending to telephone enquiries and taking reservations
  • As Assistant Manager, responsible for supervision, training & development of staff
  • Cash handling, balancing of till and operation of EFTPOS facilities
  • Take customer orders and pass onto kitchen staff
  • Serve meals and beverages to customers.

Receptionist

Vocational Language Learning Centre
02.2000 - 09.2000
  • Provide high level customer service including meeting & greeting clients
  • Assist with organisation of various multicultural events
  • Answer telephones, make appointments and handle customer enquiries
  • Provide information to assist clients and refer them to appropriate contacts
  • Carry out general office duties, including typing, filing and general housekeeping.

Machine Operator

ACI Plastics
10.1997 - 01.1999
  • Responsible for operating a variety of machines on a daily basis, including checking settings and safety devices, setting controls, starting machines, and loading materials
  • Regulate machine temperatures, pressures and speed of operation
  • Extract mouldings and extrusions, cut off waste material, and trim and finish moulded components in accordance with machine cycle & quality specifications
  • Testing and recording quality of products
  • Package products ready for dispatch
  • Quality control, general housekeeping, and cleaning & maintenance of work area
  • Ensure safe working environment at all times, adhering to occupational health and safety practices, policies and procedures.

Education

Masters of Social Work - Social Work

Flinders University
Adelaide, SA
12.2020

Skills

  • Client Advocacy
  • Assessment skills
  • Case Documentation
  • Excellent communication abilities

Education

Currently enrolled: Masters of Social Work – Flinders University, Adelaide, South Australia, 2007: Graduate Diploma in Public Administration - Flinders University, Adelaide, South Australia, 2006: Bachelor of Arts - Flinders University, Adelaide, South Australia, 1995: Successful completion of Year 12 SACE, Glossop High School, Glossop, South Australia, 2008: Certificate III in Government - Department of Families and Communities, 1999: Spanish Certificate II - Vocational Language Learning Centre

Licences Held

Motor Vehicle

Key Competencies Value Offered

Excellent communication and interpersonal skills liaising with people from all cultures and backgrounds, Sound problem solving and lateral thinking with confidence to seek out information and advice, Ability to remain calm and act responsibly when working under pressure, with the confidence to utilise negotiation skills, Effective and efficient time management skills with high levels of initiative and enthusiasm, Particular attention to detail, fast and adaptable learner with a thirst for knowledge, Creative, passionate and forward thinker, Ability to produce work that complies with company objectives and core values, Maintain a strong business awareness and client focus, Confidently uses judgement when applying organisational policies and procedures, Actively promote change and seek continual improvement of procedures and processes, Ability to work well independently and as a cohesive team member, Knowledge of and adherence to occupational health, safety and welfare within the workplace, Excellent computer skills and proficiency in the Microsoft office suite

Personal Information

Date of Birth: 08/19/78

References

  • Nadina Labiszewski, Senior Project office, Department for Child Protection 0402 061 691
  • William Differ, Guardianship Team Supervisor, Department for Child Protection 8595 2400

Timeline

Social Worker

Department For Child Protection
03.2021 - Current

Kinship Care Worker

Department For Child Protection
04.2017 - 03.2021

Case Support Worker

Department For Child Protection
08.2015 - 04.2017

Case Support Worker

Department For Child Protection
08.2015 - 04.2017

Care and Protection Worker

Families SA
01.2014 - 08.2015

Receptionist

Renmark Medical Clinic
04.2013 - 01.2014

Customer Service Officer

Housing SA: Salisbury Office
11.2012 - 03.2013

Administrative Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
07.2012 - 11.2012

Acting Assistant Project Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
01.2012 - 07.2012

Administrative Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
12.2009 - 01.2012

Acting Assistant Project Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
06.2009 - 12.2009

Administrative Officer

Housing SA: Strategy, Policy and Aboriginal Outcomes
11.2008 - 06.2009

Graduate Officer

Office for Aboriginal Housing (OAH)
02.2008 - 11.2008

Waitress/Cahier

Gaucho’s Argentinean Restaurant
11.2003 - 02.2008

Receptionist

Vocational Language Learning Centre
02.2000 - 09.2000

Assistant Manager/Waitress

Red Rock Noodle Bar
01.2000 - 11.2003

Machine Operator

ACI Plastics
10.1997 - 01.1999

Masters of Social Work - Social Work

Flinders University

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Renee Szabados