Renee Thornton
Bomaderry,NSW
Summary
Highly accomplished professional with a distinguished 24-year career at the Australian Taxation Officer (ATO), serving in various roles, including Senior Technical Leader, Team Leader, and PAG Coordinator within the SEO TL&A branch. Renowned for providing exceptional technical leadership across the organisation, I have consistently delivered intricate operation and administrative results, meticulously aligned with the exacting requirements of my work area and team goals. My career trajectory has afforded me a versatile skill set, encompassing project management, technical expertise, strategic planning, and an in-depth comprehension of the ATO’s mission and values. I have consistently showcased an unwavering dedication to delivering exceptional results, consistently meeting deadlines, and upholding the highest standards of professional ism and ethics.
Overview
18
18
years of professional experience
1
1
Certification
Work History
EL1 Law Interpretation Officer Team Leader
ATO
Wollongong
01.2022 - Current
- Execute responsibilities under limited direction to ensure accountability for delivering complex operation and administrative results according to SEO TL&A requirements
- Developed strategies and managed workflows to enhance productivity.
- Consistently met deadlines and quality requirements in executing assigned tasks.
- Prepared project and work plans, outlining measurable milestones and outcomes. Monitored progress and effectively managed priorities.
- Engaged with stakeholders on complex and sensitive issues to provide or obtain information or influence recognition of particular situations
- Modified activities and processes to ensure compliance with legislative, policy, and regulatory frameworks.
- Consistently demonstrated problem-solving skills by utilizing professional knowledge and experience to generate and evaluate ideas, assess alternative courses of action, and anticipate their consequences
- Applied knowledge of the broader impacts and implications in work area.
EL1 Law Interpretation Officer Team Leader
ATO
Wollongong, NSW
06.2020 - 01.2022
- Demonstrated technical leadership and served as a guide for SEO Interpretive Advice team members, contributing to the overall success of the organisation.
- Served as a dependable technical consultant managing ongoing sensitive matters and designing new law/policy measures.
- Resolved complex issues of tax and superannuation law escalated from SEO Interpretive Advice, Engagement, Assurance, and other parts of the SEO Business Line.
- Demonstrates understanding of broader impacts and implications of work area. Analyses, interprets, and applies established technical, operational, professional, and administrative activities, procedures, and practices.
Project Officer SEO Interpretive Advice
ATO
Wollongong, NSW
01.2015 - 01.2020
- Under limited direction be accountable for delivering complex operational and administrative results in accordance with the requirements of the work area and team plans
- Provide detailed technical, operational, professional, policy and procedural advice in relation to complex problems.
- Be accountable for managing allocated resources, setting work area priorities, managing
workflows, developing strategies and evaluating business outcomes. - Be accountable for accurate completion of work within timeframes and quality requirements; share own expertise with others and guide and mentor less experienced employees.
- Prepare project and work plans detailing measurable milestones and outcomes; monitor
project and work progress and manage priorities. PAYG ITW Cycle Change. - Engage with stakeholders on complex and sensitive issues to provide or obtain information or to influence them to recognise a particular situation.
- Work collaboratively, consult and share information with my team and seek input from others to achieve business outcomes
- Modify activities and processes affecting how work is performed in compliance with
legislative, policy and regulatory frameworks. - Address issues in the work environment, devise action plans and advance new approaches.
- Frequently resolve problems using professional knowledge and experience, including
identifying and developing ideas, analysing alternative courses of action and their Implications - Understand, analyse and interpret legislation, policies, strategies and business or team plans and apply these in the work area.
- Demonstrate an understanding of the broader impacts and implications of the work area.
Analyse, interpret and apply established technical, operational, professional and/or
administrative activities, procedures and practices.
Private Groups & High Wealth Individuals
ATO
Wollongong, NSW
01.2011 - 12.2015
- Undertake audit, review and field work, conduct risk assessments and examine transaction to understand commercial and tax drivers.
- Scrutinise financial arrangements and structures, work with external agencies to deal with high risk issues and review current cases and provide feedback on identified risk strategies.
- Research, interpret and apply legislation and policy to resolve the more technically complex, challenging or involved queries managed by the team.
- Negotiate with taxpayers or their representatives on contentious issues
- Provide technical advice to team members and other areas of the ATO
- Assist other staff at a case level and provide support for senior staff undertaking more
complex work. - Prepare unique correspondence and reports
- Utilise various information technology systems to obtain data and to manage case work
Participate in quality assurance activities and help develop and implement appropriate
responses to act on findings. - Participate in a wide range of staff development and training activities, including the
identification of training needs, mentoring, coaching, and delivery of formal and on-the-job training.
Customer Service Representative
ATO
Wollongong, NSW
01.2007 - 12.2011
- Manage professional relationships with team members, colleagues, stakeholders and clients.
- Undertake complex verification (audit) activities in relation to client’s obligations where
taxpayers are identified as being at risk of not complying. - Identify, gather, record and share information for risk analysis and development of
compliance strategies. - Deal with complex information and provide advice to a range of clients in relation to their
obligations. - Undertake investigation, research, interpretation and/or evaluation where legislation,
guidelines and procedures do not give satisfactory or specific answers. Escalate cases as
appropriate. - Assist other operatives in the team to action cases with a higher level of complexity.
Education
High School Diploma -
Figtree High School
Wollongong12-1988
Skills
- Investigation leadership
- Work Coordination
- Report Preparation
- Report Writing
- Reporting and documentation
- Investigation Management
Certification
- Senior First Aid
- GKR Accredited Karate Instructor
- Career Line Courses Exam Supervisor
- Red Cross Telecross - Telecross Aid
- ATO Social Club - President
Accomplishments
- Above and Beyond Award - Recognised for client and staff focus, professionalism, expertise, empathy and outstanding leadership in
managing Ministerial cases and mentoring staff through complex/contentious cases. - ATO Honour Roll - Recognised as going above and beyond to implement the Australian Government's COVID-19 economic
stimulus measures. For resilience and adaptability in providing support to Australians experiencing financial distress due to the pandemic.
References
References available upon request.
Timeline
EL1 Law Interpretation Officer Team Leader
ATO
01.2022 - Current
EL1 Law Interpretation Officer Team Leader
ATO
06.2020 - 01.2022
Project Officer SEO Interpretive Advice
ATO
01.2015 - 01.2020
Private Groups & High Wealth Individuals
ATO
01.2011 - 12.2015
Customer Service Representative
ATO
01.2007 - 12.2011
High School Diploma -
Figtree High School
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