Renee Tierney
Highland Park,QLD
Summary
Hi my name is Renee Tierney I am 46 years old I have been running our business for the last 16 years bookkeeping completing BAS and doing all the book work needed before that as you can see I was a dental nurse / receptionist I am willing to learn new skills I am a great people person and have great communication skills
Overview
24
24
years of professional experience
Work History
Receptionist
Gold Coast Dermatology Clinic
Mermaid Waters
03.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Self Employed Bookkeeper
Daverenee Pty Ltd
Gold Coast
01.2007 - 08.2023
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Reported financial data and updated financial records in ledgers and journals.
Dental Receptionist / Nurse
Smile Plus
Southport, QLD
07.2006 - 01.2007
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Dental Receptionist / Nurse
Mermaid Plaza Dental
Mermaid Beach
07.2000 - 07.2006
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Education
Year 12 -
Nerang State High School
Nerang, QLDSkills
- Teamwork and Collaboration
- Cultural Awareness
- Attention to Detail
- Microsoft Word
- Organization
- Organization and Time Management
- Problem-Solving
- Critical Thinking
- Data Entry
- Decision-Making
- Task Prioritization
- Verbal Communication
References professional
Tahlia Cusack practice manager Gold Coast dermatology clinic 0427424107
Timeline
Receptionist
Gold Coast Dermatology Clinic
03.2024 - 06.2024
Self Employed Bookkeeper
Daverenee Pty Ltd
01.2007 - 08.2023
Dental Receptionist / Nurse
Smile Plus
07.2006 - 01.2007
Dental Receptionist / Nurse
Mermaid Plaza Dental
07.2000 - 07.2006
Year 12 -
Nerang State High School