Renee Timuialatogo
Springwood
Summary
Well-qualified AIN and Av Security familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Goldmark Jewellers
01.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Passenger Service Agent
Menzies Aviation
01.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Escorted handicapped passengers from terminal to aircraft.
Aviation Protection Officer
ISS Facility Services
03.2022 - 01.2023
- Adhered to strict screening techniques and procedures while conduction human screenings
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials
Process Worker/Quality Assurance Inspector
Inghams Enterprises
02.2016 - 03.2022
- Maintained compliance with health, safety, and environment practices.
- Tested product and machinery operations for function and accuracy and verified final product configuration met engineering specifications.
- Oversaw maintenance, calibration and control of inspection, measuring and all test equipment.
- Inspected incoming and outgoing materials for accuracy and quality.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Education
Cert III - Individual Suppport
Strategix Training
Loganholme, QLDCertificate II - Transport Security
ISS Security Services
BrisbaneYear 12 - Graduate
Beenleigh State High School
Beenleigh, QLDSkills
- Delivering high level of customer service complaint resolution
- Excellent skills in report writing, records management and problem solving
- Ability to prioritise tasks and handle multiple tasks at once
- Ability to learn quickly and implement new skills
- Strong communication skills and ability to interact with all levels of the organisation
Languages
Samoan
Native or Bilingual
Chinese (Mandarin)
Elementary
references
Jamie Kraushaar
ISS Facilty Services
Supervisor
jamiekraushaar@gmail.com
0466586717
Vaiola Mataituli
Clarks
Network Officer
carey.sealii@outlook.com
0452586329
Timeline
Sales Assistant
Goldmark Jewellers
01.2023 - Current
Passenger Service Agent
Menzies Aviation
01.2023 - Current
Aviation Protection Officer
ISS Facility Services
03.2022 - 01.2023
Process Worker/Quality Assurance Inspector
Inghams Enterprises
02.2016 - 03.2022
Cert III - Individual Suppport
Strategix Training
Certificate II - Transport Security
ISS Security Services
Year 12 - Graduate
Beenleigh State High School
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