Renee Turner
Canterbury NSW,NSW
Summary
Organised and dependable with a strong knowledge of designing and implementing data models. Collaborative and dedicated to improving and optimising reports and dashboard for growth and success.
Overview
18
18
years of professional experience
Work History
Sales & Distribution System’s Manager
Crystalbrook Collection
11.2022 - Current
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Implemented BI solution framework for business intelligence projects.
- Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce community.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives resulting in improved ease of use and reduced administration time for the sales team
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
Cluster Revenue Manager
TFE Hotels
09.2018 - 04.2022
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
Revenue Manager
QT Hotels And Resorts (Parent Company EVT Hotels)
01.2017 - 09.2018
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
Front Office and Reservations Manager
EVT Hotels And Resorts
01.2006 - 01.2017
- Managed team of reservations and front office agents, ensuring high-quality service and accurate bookings.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Streamlined reservation and front office processes for increased efficiency and improved guest experience.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certificate of Revenue Management - Revenue Management
Australian Revenue Management Association
Online2020
Skills
- Salesforce Analytics
- Reporting & Database Building
- Data Modeling across Power BI and Excel
- Service and Sales Cloud Management
- Salesforce Configuration
- Compiling Data
- Salesforce Training
- Communication
Timeline
Sales & Distribution System’s Manager
Crystalbrook Collection
11.2022 - Current
Cluster Revenue Manager
TFE Hotels
09.2018 - 04.2022
Revenue Manager
QT Hotels And Resorts (Parent Company EVT Hotels)
01.2017 - 09.2018
Front Office and Reservations Manager
EVT Hotels And Resorts
01.2006 - 01.2017
Certificate of Revenue Management - Revenue Management
Australian Revenue Management Association
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