Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Accomplishments
Timeline
Generic

Renee Weiss

Emerald Beach,NSW

Summary

I am a highly motivated and driven management professional who thrives in challenging environments. My ability to excel in both task-based and leadership focussed roles, complimented by my diverse experience, makes me suitable and adaptable to a large variety of positions. I am extremely passionate about improving operational efficiencies, supporting and development others and excelling in everything that I do. My optimistic and friendly personality makes me both fun to work with and organically improves the culture within teams. I work the hours to get a job done, am hard working and loyal.

Overview

24
24
years of professional experience

Work History

2IC Manager

DRIFTA 4WD & CAMPING
Coffs Harbour
09.2023 - Current
  • Assisting manager in administration duties including banking, ordering, receiving and input of items into POS system (Retail Express)
  • Taking initiative to ensure that the business is operated and presented professionally
  • Customer service including face to face & answering phones and using POS system
  • Resolving customer complaints in a timely manner.
  • Providing training and guidance to new employees.

Manager

BLUEBOTTLES BRASSERIE
Woolgoolga, NSW
04.2014 - 05.2023
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed website including online ordering
  • Recruitment of staff and conducted reference checks prior to hire.
  • Invoicing, book-keeping (using Xero accounting), payroll (using Xero accounting), general banking, ordering and rostering
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance. Monitored staff performance and addressed issues.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.

Para Legal & Office Manager

SIMPLY CONVEYANCING
Coffs Harbour, NSW
01.2015 - 07.2018
  • Liasing with banks and customers to achieve settlement of property sales and purchases within strict deadlines
  • Processing property stamp duty on government platforms
  • Dealing with council on rates and water matters
  • Ensuring issues that arose in the office were dealt with promptly from HR issues to dealing with service calls on equipment
  • Supporting other member of the settlement team to achieve deadlines on their files
  • Dealing with other solicitors and conveyancers in confidential matters to ensure all matters with a property were investigated.
  • Developed and implemented office policies and procedures. Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Donor Centre Manager Coffs Harbour

AUSTRALIAN RED CROSS BLOOD SERVICE
Coffs Harbour, NSW
08.2013 - 10.2014
  • Responsible for the service, target and compliance performance of 11 ARCBS employees
  • Booking of manager travel & accommodation when travelling to meetings and courses
  • Achievement of product and expenditure targets whilst maintaining an appropriate compliance rating along with Donor Satisfaction ratings as measured by written surveys
  • Administrative tasks including invoicing and contracts, OH & S reporting and action planning
  • Recruitment of direct reports and management of human resources, rostering, allocation of overtime and leave and position management
  • Conflict resolution.

Manager Sales & Service

COMMONWEALTH BANK OF AUSTRALIA
Coffs Harbour/Yamba/Grafton
01.2000 - 01.2013
  • Reporting to the Area Manager Retail for Far North Coast Area, responsible for the service, sales and compliance performance of 15 CBA employees
  • Analysis of business figures including management of an adapted profit and loss model, cost management and revenue generation
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Recruitment of direct reports as well as inclusion into executive panels to select new peer managers
  • Conflict resolution and resolving complaints received through our customer relations department
  • Management of human resources, allocation of overtime and leave, position management, assisting employees with leave options and booking of travel and accommodation for myself and for direct reports
  • Use of numerous computing programs including Microsoft Office and PeopleSoft HR & Finance.

Education

Bachelor of Economics - Marketing & Management

University of Newcastle
Newcastle, NSW
12-2002

Some College (No Degree) - Certificate 3 in Financial Services

CBA Registered Training Organisation
Coffs Harbour

Some College (No Degree) - Diploma of Business Frontline Management

CBA -Registered Training Organisation
Coffs Harbour

Skills

  • Accuracy & high attention to detail
  • Effective communication
  • Interpersonal skills
  • Experience with booking travel & managing expenses
  • Willingness to work towards a common goal
  • Staff Training & Development
  • Risk Management
  • P&L Management & sales analysis
  • Solutions Focussed
  • Problem Solving
  • Safety and Quality control
  • Negotiation and Conflict Resolution
  • Relational Leadership Skills & development of others
  • Excellent Time Management, organisation & managing multiple tasks
  • Great collaborative team player
  • Availability to work flexible hours
  • Experience working with Xero Accounting including reconciling transactions, preparing BAS & PAYG statements
  • Generating general reports and payroll

References

  • Steve Watts, CEO- Magnitude Private Financial Planning (CBA Area Manager Retail 2004-2011)
  • Bradley Bourchier, Manager Drifta 4WD & Camping
  • Matt Snell, Principal & Licensed Conveyancer, Simply Conveyancing
  • Viv Vella, National Project Manager, Lendlease Services

Hobbies and Interests

I enjoy the outdoors and keeping fit with my dogs

I hold a deep seated interest in landscaping and design and enjoying growing my own food 

 I have also recently started metal detecting which is very enjoyable (but no I haven’t found any gold yet).

Accomplishments

  • Awarded CBA Ultimate Success (national awards program) Best in Far North Coast for December 2009 and 10th in Regional NSW ACT
  • CBA Rewarding Success 2007 finalist top branch team award in Regional NSW/ACT for overall business performance under the ‘rewarding success’ criteria out of approx 130 branches , winning my team flights and a cruise in Sydney and attendance at awards dinner.

Timeline

2IC Manager

DRIFTA 4WD & CAMPING
09.2023 - Current

Para Legal & Office Manager

SIMPLY CONVEYANCING
01.2015 - 07.2018

Manager

BLUEBOTTLES BRASSERIE
04.2014 - 05.2023

Donor Centre Manager Coffs Harbour

AUSTRALIAN RED CROSS BLOOD SERVICE
08.2013 - 10.2014

Manager Sales & Service

COMMONWEALTH BANK OF AUSTRALIA
01.2000 - 01.2013

Bachelor of Economics - Marketing & Management

University of Newcastle

Some College (No Degree) - Certificate 3 in Financial Services

CBA Registered Training Organisation

Some College (No Degree) - Diploma of Business Frontline Management

CBA -Registered Training Organisation

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Renee Weiss