RENEE WESTWOOD
NSW
Summary
Versatile Support Specialist skilled in handling data, technical issues and personnel support tasks in a distributed environment. Strong attention to detail, effective communication skills and a solid history of tackling diverse and challenging requirements. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in the Australian Sporting Industry.
Graduated from Deakin University and Federation University Australia with a Graduate Certificate of Business (Sport Management) and Bachelor of Applied Management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Volunteer Support Specialist – Communications
Cricket NSW
03.2024 - Current
- Successful in developing and delivering state-based communications to more than 25,000 volunteers, 1191 clubs and 179 associations (e.g Community newsletter);
- Maintain an up-to-date database of 25,000 volunteer information and manage Cricket NSW community support email;
- Consult with other 6 Community Cricket Streams to source content for communications across newsletter, social media and the Cricket NSW website;
- Assist with the Voice of Customer program to volunteer surveys, feedback and information;
- Provide operational support for nominations for State and National Community Cricket Awards as well as other volunteer awards (e.g Sports NSW);
- Support Grassroots Digital Transformation within NSW including PlayHQ, e-scoring, etc support; and
- Provide operational support to deliver on Cricket NSW’s Volunteer Experience Strategy, including reward and recognition programs and other volunteer events.
Retail Team Member
Woolworths Supermarkets (Menai)
05.2013 - Current
- Organise and prioritise daily tasks whilst leading and coordinating 50 staff members from the service team;
- Communicate with customers, assuring they are satisfied with the service;
- Managed approximately 30 incoming customer complaints per working day and addressed them with an open mind and make genuine efforts to provide a solution to the customer.
PlayHQ & Volunteer Support Coordinator
Cricket NSW
06.2022 - 02.2024
- Successful onboarding 1191 Cricket NSW clubs & 179 associations, 1000 Cricket NSW programs (e.g. school holidays, funded programs, etc), 10,300 clubs & association adminstrators, 5,000 e-scores, 10,000 coaches & team managers, 300 officials and 25,000 volunteers from MyCricket to PlayHQ;
- Assisting in the implementation of PlayHQ elements of competition & program management, registration, payment and e-scoring.
- Deliver on 70 events Cricket NSW training sessions and with 3000 attending those sessions. ;
- Organised 20 post-training surveys, gathering and sharing feedback with key shareholders; and
- Work with the Cricket Australia & PlayHQ team on required deliverables.
Participation Officer (Sydney South East Region)
Cricket NSW
02.2022 - 06.2022
- Coordinate delivery of 300 schools (etc, HPE & Sporting Schools), 20 holidays and other programs in collaboration with School Manager in the Sydney East Area;
- Recruit 5 staff members and facilitating 20 staff members to school , holiday and other programs,
- Liaising with schools teachers and schools in booking in Cricket NSW school programs
- Invoicing payment to schools;
- Assisting in promotion of Cricket NSW schools, holidays and other programs via social media, flyers, newletters, word of mouth, etc.
Sport Management Internship
Illawarra Academy Of Sport (IAS)
01.2022 - 02.2022
- Assist in the facilitation's and enhancement of IAS 10 athlete development programs;
- Assist in organising and executing sport events, tournaments and competitions hosted by the academy;
- Aid general administrative duties such as data entry, filing, answering phones and responding emails; and
- Conduct research on sports-related topics, trends and best practices to support the academy strategic initiatives.
Coach
Illawong Menai Cricket Club
10.2019 - 02.2022
- Organise, and conduct 50 training sessions tailored to the girls assuring they are prepared for their Saturday morning game days;
- Build relationships with players, parents, local sporting club and the community;
- Adjust coaching techniques based on the strengths and weaknesses of individual players; and
- Develop effective game strategies based on the team and players strengths and weaknesses.
Community Cricket Officer (Sydney South East Casual)
Cricket NSW
08.2018 - 02.2022
- Planning, organising, and executing (4-12 weeks) activity programs, various activation work and game development;
- Basic technique coaching for primary and secondary school-aged children;
- Collaborate and communicate between organisation, schools and teachers; and
- Assist in activation work with International Cricket Council (ICC), Cricket Australia and Cricket NSW.
Education
Graduate Certificate of Business (Sport Management) -
Deakin University
Burwood, VIC11.2021
Bachelor of Applied Management -
Federation University Australia
Ballarat, VIC12.2019
Advance Diploma of Leadership and Management -
St George TAFE
Sydney, NSW12.2017
Diploma of Leadership and Management -
St George TAFE
Sydney, NSW12.2016
Certificate 4 in Business -
St George TAFE
Sydney, NSW12.2015
Skills
- Data Analytics
- Customer Experience
- Event Planning
- Project Planning and Delivery
- Customer Relationship Management (CRM)
- Stakeholder Management
- Change Management
- Communication
Certification
- Service NSW Working with Children Check, 08/2028, Valid for paid and unpaid work
- Australian Red Cross CPR/AED/ First Aid, 05/2026
Extra Curricular Activities
Volunteering at Pont3 Pty Ltd, The Real Insurance Sydney Harbour 10k & 5k
Additional Information
- Available to work within two weeks
- Australian Citizen
- C Class Vehicle
References
- Martin Garoni, Cricket NSW, Head of Community Development
- Luke Miner, Cricket NSW, Clubs & Competitions Manager - Northern NSW
**Further details available upon request**
Timeline
Volunteer Support Specialist – Communications
Cricket NSW
03.2024 - Current
PlayHQ & Volunteer Support Coordinator
Cricket NSW
06.2022 - 02.2024
Participation Officer (Sydney South East Region)
Cricket NSW
02.2022 - 06.2022
Sport Management Internship
Illawarra Academy Of Sport (IAS)
01.2022 - 02.2022
Coach
Illawong Menai Cricket Club
10.2019 - 02.2022
Community Cricket Officer (Sydney South East Casual)
Cricket NSW
08.2018 - 02.2022
Retail Team Member
Woolworths Supermarkets (Menai)
05.2013 - Current
Graduate Certificate of Business (Sport Management) -
Deakin University
Bachelor of Applied Management -
Federation University Australia
Advance Diploma of Leadership and Management -
St George TAFE
Diploma of Leadership and Management -
St George TAFE
Certificate 4 in Business -
St George TAFE
Similar Profiles
Clancy McDermottClancy McDermott
Cricket Coach at Cricket NSWCricket Coach at Cricket NSW
Jessica DanielsJessica Daniels
Cricket Participation Officer at Cricket NSWCricket Participation Officer at Cricket NSW
Hitaishi ( Hazel) SoniHitaishi ( Hazel) Soni
HIGH PERFORMANCE MANAGER at PONDS CRICKET CLUB (BCDCA AFFILIATED CLUB)HIGH PERFORMANCE MANAGER at PONDS CRICKET CLUB (BCDCA AFFILIATED CLUB)