Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renee Wilson

Macksville

Summary

Highly motivated professional who demonstrates the ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Home & Community Care Coordinator

NVC Group
05.2022 - Current
  • Supervise and mentor the diverse range of community staff within the Nambucca Valley, including but not limited to, carers, cleaners, maintenance, administration, nurses & allied health staff members, along with creating and maintaining their fortnightly rosters
  • Strong understanding of Home Care Packages and the Commonwealth Home Support Program, along with the My Aged Care referral system & user portal
  • Conduct comprehensive assessments of clients physical, emotional and social needs and then implement and coordinate services that meet their identified needs
  • Ensure compliance with the Aged Care Quality Standards and ongoing accreditation requirements with the Aged Care Quality Commission
  • Create and maintain accurate and up to date documentation of client assessments, care plans and ongoing communications
  • Monitor client budgets and liaise with clients and carers to ensure they receive the maximum amount of services and equipment whilst still remaining within budget
  • Prepare monthly reports for CEO
  • Process staff payroll & enter all client and community invoices for accounts payable and receivable
  • Recruiting of new staff.

Bookkeeper/adminstration officer

Welsh’s Concreting
07.2022 - Current
  • Maintain financial records in accounts payable and receivable, payroll, daily financial transactions and reconciliations using Xero software
  • Liaise with business accountants to prepare for BAS including PAYG
  • Process all business payments, create invoices etc
  • Create and organise the timeline for jobs to be completed, ensuring a streamlined process
  • Provide administrative support to the team, eg printing plans, making phone calls, chasing orders, etc
  • Labouring when required.

Community Administration Officer

NVC Group
07.2021 - 05.2022
  • Provide administrative support to the Community Team, including Coordinators, nurses, allied health professionals and staff
  • Monitor stock levels and order when required eg continence aids, PPE, stationary etc
  • Answer phone calls and enquiries relating to aged care services and provide accurate information within my scope
  • Prepare information packs for client sign ups
  • Reception duties including photocopying, printing, emailing, managing outlook calendars, data entry, filing and other clerical duties
  • Record & distribute minutes for staff meetings
  • Orientate new staff in software usage, policies and procedures and provide equipment eg Tablets, PPE, work toolbox etc.

Recreational Activities Officer

NVC Group
11.2018 - 07.2021
  • Develop & facilitate activity programs tailored to residents varying levels of cognition and mobility, ensuring programs promote healthy ageing and resident choice
  • Provide person centred, individualised care in line with Aged Care Standards
  • Develop interpersonal relationships with residents & their families & members of the local community
  • Support residents to maintain a level of independence, community participation, friendships and socialisation
  • Documentation to support ACFI & in line with Aged Care Standards
  • Coordinate, manage, supervise & recruit volunteers
  • Interact with a diverse background of people including varying age groups and cultures
  • Perform risk assessments
  • Manage residents with challenging behaviours.

Clerical Administrator

Cockburns Sawmill
06.2018 - 06.2019
  • Processed all accounts receivables & accounts payables, bank reconciliations, staff wages & super payments through MYOB & online banking
  • Maintained a close working relationship with the owner of the business
  • Set up filing system to organize the office workspace.

Community Support Worker

NVC Group
07.2018 - 12.2018
  • Provide assistance with personal care, respite, transportation, domestic assistance, meal preparation, shopping, and emotional support to elderly members within Nambucca & Kempsey shire communities
  • Encouragement of clients to remain socially active within their own community
  • Performed household tasks including vacuuming, dusting, washing etc
  • Adhere to all company policies, procedures & codes of conduct
  • Display professionalism and comply with confidentiality agreements
  • Perform workplace risk assessments
  • Undergo annual training including external & internal courses
  • Interact with a diverse background of people including different age groups and various cultures
  • Uphold a duty of care to clients whilst respecting their independence and dignity.

Community Support Worker

Uniting Care
09.2013 - 04.2018
  • Provide assistance with all aspects of personal care
  • In home respite care, transportation, domestic assistance, meal preparation, shopping, medical assistance and emotional support to elderly members within the Nambucca, Bellingen & Coffs Coast community
  • Work with Alzheimer/Dementia clients to perform activities of their daily living
  • Worked in the Healthy Living for Seniors Day Centre, developing & facilitating games, arts & crafts & exercise programs to engage clients
  • Ensuring all activities were planned with clients individual skills & competency in mind
  • Liaised with families whilst picking up clients in the Day Centre bus, as to their routines & care plans
  • Acted as the sole personal carer for the Mens Group outing once a week
  • Activities were planned with clients mobility, interests & dietary requirements in mind
  • Completed workplace risk assessments
  • Actively participated in client case reviews, to determine if interventions are meeting the clients current needs
  • Adhere to all company policies, procedures & codes of conduct
  • Display professionalism and comply with confidentiality agreements
  • Competently respond to on the spot medical emergency situations
  • Interact with a diverse background of people including different age groups and various cultures
  • Uphold a duty of care to clients whilst respecting their independence and dignity.

Education

Leadership & Management Course -

Australian College of Nursing
2024

Ongoing Yearly Workplace Mandatory Training
2024

Cert IV in Home and Community Care -

Wesley Vocational Institute
2015

Certificate III in Aged Care -

TAFE NSW
2012

Certificate II in Business -

TAFE NSW
2001

Skills

  • Strong communication skills, both verbal & written
  • Great attention to detail
  • Strong social skills
  • Able to work both individually & as a team member
  • Ability to adhere to company Policies, Procedures and Codes of Conduct
  • Quick thinking & able to adapt to various situations under pressure
  • Professional mannerism, both on the telephone & in person
  • Able to interact with people from various backgrounds & cultures
  • Excellent time management skills
  • Proficient with learning new software packages, eagerness to learn
  • Competent in small business bookkeeping
  • Proficient in Microsoft applications and rostering software
  • A desire & willingness to learn

References

  • Mia Resurreccion, Executive Care Manager, NVC Group, 0432 830 248
  • John Welsh, Company Director, Welsh’s Concreting, 0456 642 617

Timeline

Bookkeeper/adminstration officer

Welsh’s Concreting
07.2022 - Current

Home & Community Care Coordinator

NVC Group
05.2022 - Current

Community Administration Officer

NVC Group
07.2021 - 05.2022

Recreational Activities Officer

NVC Group
11.2018 - 07.2021

Community Support Worker

NVC Group
07.2018 - 12.2018

Clerical Administrator

Cockburns Sawmill
06.2018 - 06.2019

Community Support Worker

Uniting Care
09.2013 - 04.2018

Leadership & Management Course -

Australian College of Nursing

Ongoing Yearly Workplace Mandatory Training

Cert IV in Home and Community Care -

Wesley Vocational Institute

Certificate III in Aged Care -

TAFE NSW

Certificate II in Business -

TAFE NSW

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Renee Wilson