Renee Young
Gunnedah,NSW
Summary
Experienced professional with 10+ years in the Insurance industry, specializing in customer service, sales, and claims management. Established a strong presence in Gunnedah since 2012, leveraging part-time studies to expand expertise in general management and administrative skills. Demonstrated dedication to the local community through active volunteer work with charities, preschools, and sporting organizations.
Overview
12
12
years of professional experience
Work History
Front Office Administration
St Xaviers Primary School
Gunnedah , 2380
08.2023 - Current
- Answer incoming calls promptly and professionally; provide callers with accurate information, or direct them to appropriate departments and personnel when necessary.
- Monitor admin email accounts regularly and respond appropriately within established timeframes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports, including student files and new enrollments.
- Provided administrative support to department staff, including photocopying, collating, faxing, and scanning documents.
- Performed data entry tasks, fortnightly newsletter, and updating school templates.
- Maintained inventory of office and school supplies, ensuring stock levels are sufficient for daily operations. Maintained office supplies inventory, ensuring efficient workplace functionality.
- Sorted incoming mail for distribution to appropriate personnel. Manage calendars to ensure efficient use of time; scheduled appointments as needed.
Village Manager
Oak Tree Retirement Village
Gunnedah
11.2020 - 09.2022
- Responsible for the day-to-day running of the village
- Included budgets and finance, accounts payable, WHS, compliance and safety audits
- Asset and facilities management
- Residents' administration, inductions and exits, along with sales of new villas
- Managing the client database and hosting private and public events within the Village
- Required use of multiple IT systems as well as being proficient in Microsoft Office suite
- Running the Facebook page and local area marketing
Office Administration Assistant
Gunnedah Serviced Apartments
Gunnedah
04.2019 - 11.2020
- Organizing and maintaining filing systems, both manual and electronic.
- Providing administrative support to management team members.
- Performing data entry tasks into various databases when needed, including managing the booking system and colander.
- Preparing invoices for payment processing using accounting software programs.
- Updating customer information in the database system.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Customer Service Officer, Front Teller
Greater Bank
Gunnedah
04.2015 - 08.2018
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed payments and updated balances and customer totals.
Administration Assistant & Safety Officer
Mannion Drilling & Ultra Fleet
Gunnedah
08.2012 - 04.2013
Education
Mental Health First Aid -
Community College-Northern Inland Inc
01.2022
Food Safety Certificate -
Community College-Northern Inland Inc
01.2020
First Aid Certificate -
Statement of Attainment
01.2019
Human Resources - Certificate IV -
NSW TAFE New England Institute
01.2014
Business Management - Certificate IV -
NSW TAFE New England Institute
01.2014
Enterprise Trainer & Assessor Skill Set - Certificate IV -
Camden Haven Community College Inc
01.2013
Occupational Health & Safety - Certificate IV -
Strategic Corporate Training
01.2013
Return to Work Coordination Course -
Workcover NSW Training
01.2012
Financial Services, Accounts Clerical & Payroll - Certificate IV -
TAFE Western NSW
01.2010
Financial Services, Insurance - Certificate IV -
West Farmers Federation Insurance Ltd - Accredited Training
01.2008
Skills
- Goal-oriented
- Excellent time management in prioritizing workloads
- Team leadership and collaboration skills
- Attention to detail
- Ability to work on multiple software programs
- Experienced in handling sensitive information
- Front desk administration, daily office duties
- Data entry and maintaining records
- Compliance
References
- Jen Honner, Principal, St Xavier's Primary School ( 02) 6742 1136 AH 0428 431 752
- Jacki Vincent, Business Manager, Oak Tree Group (Hunter New England Hub), 0448 762 661
- Jacqui Bull, Lending Manager, Greater Bank, 0412 924 666
Timeline
Front Office Administration
St Xaviers Primary School
08.2023 - Current
Village Manager
Oak Tree Retirement Village
11.2020 - 09.2022
Office Administration Assistant
Gunnedah Serviced Apartments
04.2019 - 11.2020
Customer Service Officer, Front Teller
Greater Bank
04.2015 - 08.2018
Administration Assistant & Safety Officer
Mannion Drilling & Ultra Fleet
08.2012 - 04.2013
Mental Health First Aid -
Community College-Northern Inland Inc
Food Safety Certificate -
Community College-Northern Inland Inc
First Aid Certificate -
Statement of Attainment
Human Resources - Certificate IV -
NSW TAFE New England Institute
Business Management - Certificate IV -
NSW TAFE New England Institute
Enterprise Trainer & Assessor Skill Set - Certificate IV -
Camden Haven Community College Inc
Occupational Health & Safety - Certificate IV -
Strategic Corporate Training
Return to Work Coordination Course -
Workcover NSW Training
Financial Services, Accounts Clerical & Payroll - Certificate IV -
TAFE Western NSW
Financial Services, Insurance - Certificate IV -
West Farmers Federation Insurance Ltd - Accredited Training
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