Renee Dunstan

BUSINESS DEVELOPMENT MANAGER

• lead generation: Proactively seek new business through various channels, such as sales agent referrals, cold calling, emails, social media engagement and attending industry events.
• Client acquisition: Conduct property appraisals and present proposals to potential landlord clients, aiming to convert them into new management agreements.
• Relationship management: Build and maintain strong relationships with landlords, tenants, and referral partners like other agents and property developers.
• Proposal and contract management: Prepare and present business proposals, and negotiate and review management contracts.
• Market analysis: Research industry trends, competitor activity, and the local property market to identify new opportunities.
• Collaboration:Work closely with internal teams, such as sales and property management, to ensure a seamless experience for new clients and support their onboarding process.
• Reporting:Track key performance indicators (KPIs) and report on business development progress.

DEPARTMENT MANAGER

• Directed daily operations, ensuring team alignment with organisational goals and standards.
• Oversaw compliance with industry regulations, ensuring adherence to legal standards in all transactions.
• Mentored staff, fostering professional growth and enhancing team performance through ongoing training.
• Implemented process improvements, increasing operational efficiency and streamlining workflows across departments.
• Managed conflict resolution, maintaining a positive work environment while addressing team challenges effectively.

PAGE AND PEARCE REAL ESTATE ( 12 YEARS IN TOTAL)

BUSINESS DEVELOPMENT MANAGER ( 9 YEARS )

• As per job description with Ray White

LEASING CONSUTANT ( 3 YEARS )

• Facilitated tenant screening processes, ensuring compliance with leasing regulations and company policies.
• Managed lease agreements and renewals, enhancing tenant satisfaction through effective communication.
• Conducted property tours, highlighting amenities and features to prospective tenants.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Collaborated with maintenance teams to address tenant issues efficiently, improving overall service quality.
• Trained new leasing staff on operational procedures and customer service standards, enhancing team performance.