Renee Hastings
Brisbane,QLD
Summary
Seasoned household interviewer possessing strong computer skills and in-depth knowledge of job-related software. The youngest employee in the history of this role at the time of hire, acquiring significant experience over the time in federal government processes and procedures.
Commended for consistently exceeding set goals for completion. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants. Guides participants toward appropriate information outcomes.
Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Field Officer
Australian Bureau Of Statistics
07.2015 - Current
- Conducted phone and in person interviews to acquire information for federal policy on a range of subject matter, including, but not limited to, labour force participation, domestic violence and abusive behaviours, mental health and wellbeing, Aboriginal and Torres Straight Islander health, child development, physical health, financial parameters, disability, aging and caring responsibilities and impact to daily life.
- Supervised and coached employees to improve individual's interviewing capabilities.
- Utilised software Pega, Confirmit, notes and the entire Microsoft Office Suite.
- Responded to inquiries from public regarding obligations and legislation around data acquisition.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone.
- Tracked key dates and deadlines for survey enumeration.
- Explained survey objectives and procedures to interviewees, and convinced unwilling individuals using logical, persuasive rebuttals.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn new concepts quickly and efficiently and adapt to new situations.
- Excellent communication skills, both verbal and written. Used to develop and maintain courteous and effective working relationships, engage with the public. Also to effectively communicate via email and write reports on employees I coached and supervised and reporting resistant behaviours from the public clearly.
- Organized and detail-oriented with a strong work ethic. Excellent time management skills.
Building Manager
Own Business
12.2021 - 01.2024
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state and federal regulations.
Data Acquisition Officer
Department Of Planning
01.2015 - 06.2015
- Conducted surveys and documented all responses.
- Uploaded or transmitted data using secure protocols.
- Used computer software to store and retrieve data.
Education
Bachelor of Arts - Behavioural Studies
Swinburne University of Technology
Melbourne, VIC12.2014
Linked In Learning
Skills
- Attention to Detail
- Networking and Relationship Building
- Report Writing
- Cross-Cultural Sensitivity
- Adaptability and Flexibility
- Organizational Skills
- Interpersonal Skills
- Time Management
- Professionalism
- Conflict Resolution
- Empathy and Rapport Building
- Microsoft Office
Additional Information
Performance Management Review Comments:
- Renee is a highly capable and effective interviewer. She has excellent time management and organisation skills, frequently completing large workloads and enumerating multiple surveys at the same time. Her response rates are consistently high (she currently has the most Fully Responding NATSIH records of the Qld panel), reflecting her interviewing skills and ability to connect with respondents. Her verbal and written communication with the office is always clear and professional.
- You achieved great results in the field, and were a very valuable contributor to our final Response Rates. Without your ongoing commitment, we would not have been able to achieve such great results.
Section name
Professional:
Bud Walker
Assistant Director
Australian Bureau of Statistics
bud.walker@abs.gov.au
Personal:
Geoff Michelmore
Diector of Aremde and Brew Solutions
0409 201 848
Timeline
Building Manager
Own Business
12.2021 - 01.2024
Field Officer
Australian Bureau Of Statistics
07.2015 - Current
Data Acquisition Officer
Department Of Planning
01.2015 - 06.2015
Bachelor of Arts - Behavioural Studies
Swinburne University of Technology
Linked In Learning
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