YI-TZU SU (Renee)

・Became a proficient prompt engineer over the past 1 year, designing over 500 prompts for various tasks like question-answering and text generation

・Collaborated effectively with a cross-functional team to develop prompt optimization strategies for localization, resulting in improved model performance across diverse datasets.

・Confirmed the accuracy of an average of 50 hotel bookings per day from our suppliers, ensuring a 90% accuracy rate to guarantee clients received the reservations they expected.

・Meticulously tracked an average of 100 incoming emails per day, promptly addressing any issues or inquiries that arose, with an average response time of within 1 hour for 80% of tickets.

・Played a pivotal role in prioritizing and managing an average of 10-20 critical tickets per week, which often involved key suppliers and clients.

・Led PR of Taiwan's market to gauge company interest and commitment to the UN SDGs.
・Expanded awareness of the UN SDGs through meetings with 15 organizations and companies.
・Co-authored a book on the UN SDGs with university professors.

・Acted as an interpreter, facilitating effective communication between Mandarin, English overseas clients, and local stakeholders in Japanese

・Provided end-to-end assistance to 210 couples in planning their wedding or pre-wedding in Japan, managing all aspects from the initial stages to the culmination of their special day

・Successfully nurtured a loyal overseas clientele and expanded our supplier network by integrating 9 new suppliers from China, Taiwan, and Hong Kong, resulting in a 70% profit growth in 2019.

・Managed online travel agent partnerships, maximizing hotel exposure and bookings.
・Planned and executed marketing events specifically for local media to promote partner hotels and resorts.
・Oversaw ongoing online marketing initiatives in hotels, ensuring they remained competitive and attractive to travellers.

・Coordinated with clients to exceed sales targets, building strong relationships and facilitating smooth transactions.
・Managed sales & finance efforts in China and Middle South America, fostering business relationships.
・Contributed to successful OEM projects through effective client & factory collaboration, leading to higher efficiency and satisfied customers.