Rene Grace July Jugan
Perth,Australia
Summary
Reliable in delivering consistent service and supporting team efforts during high-demand periods.
Overview
18
18
years of professional experience
Work History
Poker Dealer
Shark Poker
Perth, WA, Australia
10.2024 - 03.2025
- Responsible for the conduct of the game
- Maintained a clean and organized work area
- Calculated winnings quickly and accurately using a variety of math formulas
- Developed proficiency in shuffling cards, accurately dealing hands, verifying wagers and collecting chips from the table
- Maintained friendly and professional demeanor while dealing poker games, providing excellent customer service to patrons
- Ensured that all areas around the table were clean and orderly throughout shifts
- Dealt poker games professionally in accordance with established rules and regulations, ensuring fairness for all players
- Greeted customers and made them feel welcome
Sales Advisor II
Concentrix CVG Philippines, Inc.
Cebu City, Philippines
05.2019 - 09.2022
- Greeting customers warmly, locate products on behalf of customers, provides outstanding customer service, demonstrating how products work, building rapport to maintain business and support company's image, empathize
- Resolving customers issues within the first phone call is very critical
- Provide detailed notes about inquiries and changes on customers account
- Responsible in providing accurate information to customers inquiries / issues
- Help identify and resolve customers issue
- Resolve billing issues and disputes and provide technical support
- Promote products and do suggestive selling
- Responsible in retaining customers account
Sales Associate
LBC Express, INC
Cebu City, Philippines
11.2017 - 08.2018
- Primary responsibilities are handling sales, answer questions, recommend purchases, and guarantee customer satisfaction
- Handle shipment paperwork
- Oversee shipment routing
- Tracking and communicating shipment status with customers in real-time
Cashier
Terranova
Cebu City, Philippines
12.2010 - 05.2011
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Provided efficient and courteous service to customers
Cashier / Beauty Consultant
Skin Food
Cebu City, Philippines
05.2009 - 04.2010
- Operated the POS system efficiently to ensure accurate transactions
- Maintained inventory and store visual presentation to meet customer needs
- Demonstrated knowledge of skincare, makeup, and hair products
- Managed inventory levels through ordering, restocking, and tracking sales activity
- Recommended specific cosmetic products for satisfying customers' stated beauty needs
Counter Cashier
Jollibee
Cebu City, Philippines
07.2007 - 12.2007
- Successfully handled large volumes of money while adhering to strict security protocols
- Continually updated product knowledge to remain current on promotions and special offers
- Provided excellent customer service by greeting customers and offering assistance
Education
(BSHRT) - Hotel and Restaurant Technology
Eastern Visayas State University
Ormoc, Leyte04.2008
Skills
- Reliability and punctuality
- Continuous learning mindset
- Personable and friendly communications
- Cash handling experience
- Customer Service
- Multitasking Abilities
- Adaptability
- Cool under pressure
Timeline
Poker Dealer
Shark Poker
10.2024 - 03.2025
Sales Advisor II
Concentrix CVG Philippines, Inc.
05.2019 - 09.2022
Sales Associate
LBC Express, INC
11.2017 - 08.2018
Cashier
Terranova
12.2010 - 05.2011
Cashier / Beauty Consultant
Skin Food
05.2009 - 04.2010
Counter Cashier
Jollibee
07.2007 - 12.2007
(BSHRT) - Hotel and Restaurant Technology
Eastern Visayas State University