Renell Yako
Sydney ,NSW
Summary
Achieved significant revenue growth at Sixt Australia by expertly upselling rental products and enhancing customer satisfaction. Demonstrated exceptional adaptability and professionalism, leading to improved sales strategies and efficient problem-solving. Excelled in teamwork and active listening, ensuring high levels of client service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Rental Sales Agent
Sixt Australia
Smithfield, NSW, Penrith, NSW, Ryde, NSW
12.2021 - 05.2024
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Managed over 50 incoming calls and emails per day from customers.
Kitchen Hand
Pizza Hut
Canley Vale, NSW
06.2018 - 06.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
Education
Bachelor of Medical Science -
Macquarie University
Sydney, NSW12.2025
High School Certificate - Maths,English,Biology,Chemistry,Society & Culture
Freeman Catholic College
Bonnyrigg Heights 11.2021
Skills
- Reliability and punctuality
- Goal-oriented mindset
- Adaptability and Flexibility
- Active Listening
- Accuracy and efficiency
- Professionalism
- Strong negotiation
- Reservations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Timeline
Rental Sales Agent
Sixt Australia
12.2021 - 05.2024
Kitchen Hand
Pizza Hut
06.2018 - 06.2021
Bachelor of Medical Science -
Macquarie University
High School Certificate - Maths,English,Biology,Chemistry,Society & Culture
Freeman Catholic College