Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rengina Marriage

customer services / Admin Assistant
Beenleigh,QLD

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

26
26
years of professional experience

Work History

Customer Services/ Administrative Assistant / Despatch officer/ Pallet Controller

Australian Agribusiness Pty Ltd
Stapylton
01.2008 - Current
  • Address customer queries and manage accounts promptly and professionally.
  • Assist in converting incoming phone and email inquiries into Branch Sales.
  • Handle a high volume of incoming calls, processing orders, and addressing customer inquiries
  • Offer customers accurate product, service, and procedural information.
  • Ensure precise setup of new customer accounts.
  • Process credit card payments as needed.
  • Provide support to Operations and Sales teams.
  • General administration duties
  • Reconciliation of pallets (Chep and Loscam)
  • Scheduling all deliveries for the truck runs and creating drivers run sheet

Telemarketing Supervisor

Cool or Cosy Insulation
01.2001 - 01.2008
  • Supervision monitoring & review all telemarketers
  • Training all new telemarketers
  • Administration & correlation of all generated leads
  • Allocation of leads to Sales Assessors
  • Taking orders & confirmation of leads
  • Telemarketer pay summaries
  • Data entry of leads generated
  • General administration duties
  • Conduct periodical team meeting

Customer Administration Assistant

Smarter Mortgage Management System
01.2000 - 01.2001
  • Data entry of leads generated
  • General administration duties
  • Taking orders & confirmation of leads

Education

Diploma - Business & Accounting

Lorraine Martin Collage
Brisbane
01.1998

Diploma - Accounting

International Correspondence School
01.1997

Stenography & Typing

Natabua High School
01.1988

University Entrance Year 12

Tilak High School
Lautoka, Fiji Islands

Skills

  • Meeting planning
  • Memo preparation
  • Research
  • Check processing
  • CRM software
  • Email management
  • Call center experience
  • Team training and leadership
  • Membership renewals
  • Credit card processing
  • Team performance
  • Relationship management
  • MS office applications
  • Customer account management
  • Call management
  • Database maintenance
  • [Software] CRM
  • Chargeback research
  • Administrative support
  • Order fulfillment
  • Problem-solving
  • Payment processing
  • Appointment setting
  • Appointment scheduling
  • Team member training
  • Positive and friendly
  • Customer complaint resolution
  • Fast learner
  • Customer support
  • Customer correspondence
  • Database management
  • Complaint handling
  • Multitasking and organization
  • Help desk support
  • Order processing
  • Customer relationship management (CRM)
  • Account management
  • Customer RMA management
  • Technical troubleshooting
  • Lead generation
  • Warranty service
  • Inbound and outbound calling

References

  • Ian, Macey, ianmac@ihug.com.au, 0408 011 860, Australian Agribusiness Pty Ltd
  • Penelope, Doyle, 0411 517 581, Bond Institute of Self Development, Contact Office 5577 3888

Timeline

Customer Services/ Administrative Assistant / Despatch officer/ Pallet Controller

Australian Agribusiness Pty Ltd
01.2008 - Current

Telemarketing Supervisor

Cool or Cosy Insulation
01.2001 - 01.2008

Customer Administration Assistant

Smarter Mortgage Management System
01.2000 - 01.2001

Diploma - Business & Accounting

Lorraine Martin Collage

Diploma - Accounting

International Correspondence School

Stenography & Typing

Natabua High School

University Entrance Year 12

Tilak High School

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