Renika Ramani
Tarneit
Summary
Results-oriented professional with a successful track record as a Customer Service Representative at Oral Square Dental Clinic and Sunburn Solar. Proven ability to address inquiries, resolve issues, and promote products effectively. Maintains a positive and professional demeanour, adhering to company policies while documenting customer interactions for record-keeping. Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service representative
Oral Square Dental Clinic
01.2024 - Current
- Addressed customer inquiries and resolved issues effectively
- Handled escalated calls efficiently, finding satisfactory resolutions for both patient and the clinic.
- Maintained a positive and professional demeanour in customer interactions
- Adhered to company policies and documented details of customer interactions
- Contributed to record-keeping for efficient documentation and analysis after each patient's treatment.
- Focused on enhancing overall customer experience and fostering loyalty.
- Assist to clinic team to ensure customers are being helped in a timely situation.
- Planned and organised patient appointments and treatments after discussing with different doctors.
Customer Service Coordinator
Sunburn Solar
07.2023 - 01.2024
- Responding to client support requests
- Traveling to the client’s location or connecting via remote link.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Communicating with clients and customers about their experiences with a product or service
- Providing advice on purchasing products or services
- Answering client or customer questions about properly using or accessing a product or service.
Education
Certificate III - Dental Assitant
Foundation Education
Brisbane, QLD07-2024
Bachelor of Homeopathic Medicine And Surgery - Homeopathic Medicine
Saurashtra University
Gujarat, India04-2021
Skills
- Self-motivated
- Strong verbal communication
- Quick learner
- Relationship building
- Experience in Inbound/Outbound call
- Customer service
- Multi-tasking strength
- Opening and closing procedures
- Payment processing
- Time management Skills
- Computer proficiency
- Complaint handling
- Microsoft outlook, word, and Excel
- Patient scheduling
- Medical terminology knowledge
- Clinical documentation
Certification
- PCA and First Aid Certification
- FSA Certification
- Children Check
- Australian License
Timeline
Customer Service representative
Oral Square Dental Clinic
01.2024 - Current
Customer Service Coordinator
Sunburn Solar
07.2023 - 01.2024
- PCA and First Aid Certification
- FSA Certification
- Children Check
- Australian License
Certificate III - Dental Assitant
Foundation Education
Bachelor of Homeopathic Medicine And Surgery - Homeopathic Medicine
Saurashtra University
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