RENITA OLIVERIO
SHELL COVE,NSW
Summary
Seasoned Small Business Owner with 10 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
29
29
years of professional experience
Work History
Coach / Asssistant Camp Director
Motivate Sports
Illawarra , NSW
01.2023 - Current
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Established professional relationships with team members and coaches.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Assessed player abilities and assigned positions according to individual strengths.
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
- Supervised daily check-in and check-out for all day campers.
Bookkeeper
South Coast Strongman
Albion Park , NSW
09.2022 - Current
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Documented transaction details to track and manage financial data.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Matched orders with invoices and recorded required information.
Member Service Representative
Club Lime
Shellharbour, NSW
02.2020 - Current
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Answered member questions about products and services.
- Presented and explained services and products to meet member needs.
- Consulted with customers regarding needs and addressed concerns.
- Offered exceptional customer service to differentiate and promote company brand.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Completed transactions for membership renewals and extensions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Personal Trainer
Flex & Burn Fitness
01.2010 - Current
- Communicated with clients to determine goals and performed client assessments
- Created personal training experiences for clients
- Studied multiple programs to provide health education, wellness and fitness program development to clients
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities
- Built and established relationships with members and guests to help in pursuit of fitness goals
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current
- Built and established lasting relationships using encouragement and personal support.
Owner/Operator
Posh Beauty Austral
01.2018 - 01.2022
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Led startup and creation of operational procedures and workflow planning
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Developed and implemented successful sales strategies to meet business goals
- Recruitment
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Hosted special events to boost brand awareness and increase community engagement
- Managed sales presentations to promote product and brand benefits
- Kept records for production, inventory, income and expenses
- Determined pricing for products or services based on costs and competition
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Kept up-to-date on regulatory changes affecting business operations.
Joint Owner/Managing Director
Tristate Produce Australia Pty Ltd
Flemington
01.2017 - 01.2022
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
- Fostered strong internal and external networks to achieve business objectives
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth
- Evaluated performance management systems and devised improvements to strengthen controls and optimize results
- Contributed to professional development of client staff through effective training and mentorship
- Leveraged monitoring and control reports to verify data, manage risk and minimize losses
Shift Manager
McDonalds
Flemington, VIC
07.1996 - 07.2005
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reviewed financial statements to meet targets during shift.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Online Certificate in Pilates Mat work and Reformer -
12.2021
International Acadamy of Physique Condi Bodybuilding And Contest Preparation -
01.2018
Online Level 1 Wellness Coaching -
IAPC International Academy of Physique Conditioning
01.2017
FIA Fitnation Certificate III & IV in fitness -
01.2016
Diploma of Hospitality Management -
William Angliss Institute of TAFE
01.2012
Bachelor of Accounting -
Charles Sturt University
Albury, NSWSkills
- Relationship Building
- Staff Management
- Work Planning and Prioritization
- Strategic Decision-Making
- Employee Training
- Policy Development and Enforcement
- Administrative Management
- Life Skills Development
- Skill Building
- Customer Support
References
References
REFERENCES Tegan May Club Lime Gym Manager 0431 165 816
Timeline
Coach / Asssistant Camp Director
Motivate Sports
01.2023 - Current
Bookkeeper
South Coast Strongman
09.2022 - Current
Member Service Representative
Club Lime
02.2020 - Current
Owner/Operator
Posh Beauty Austral
01.2018 - 01.2022
Joint Owner/Managing Director
Tristate Produce Australia Pty Ltd
01.2017 - 01.2022
Personal Trainer
Flex & Burn Fitness
01.2010 - Current
Shift Manager
McDonalds
07.1996 - 07.2005
Online Certificate in Pilates Mat work and Reformer -
International Acadamy of Physique Condi Bodybuilding And Contest Preparation -
Online Level 1 Wellness Coaching -
IAPC International Academy of Physique Conditioning
FIA Fitnation Certificate III & IV in fitness -
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Bachelor of Accounting -
Charles Sturt University
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