Summary
Overview
Work History
Education
Skills
Additional Information
Key Skills And Qualities
Interests
Timeline
Generic

Renjei Padrigo

Fraser Rise,VIC

Summary

Experienced customer service professional adept in billing, broadband, life support, concessions, complaints, hardship, and solar solutions. Recognized for quick learning abilities and strong work ethic in phone and email interactions. Skilled in analysis and strategic thinking, consistently meeting team goals by efficiently managing workload priorities. Proven track record of problem-solving, effective communication with leadership, and cultivating relationships across diverse groups. Reliable, adaptable, and committed to achieving business objectives while upholding ethical standards.

Overview

10
10
years of professional experience

Work History

Energy Specialist

Origin Energy
04.2023 - Current
  • Manage billing inquiries and payments for electricity and gas services.
  • Handle concessions, hardship applications, and payment plans, ensuring compliance with regulatory standards.
  • Resolve customer complaints and disputes via phone and email, escalating complex cases when necessary.
  • Oversee credit collections and account recovery, ensuring outstanding balances are efficiently managed.
  • Provide customer support and advisory services for solar and broadband solutions.

Admin and Customer Service

Petspiration Group
07.2022 - 12.2022
  • Provided customer support via phone, email, and online chats, ensuring high satisfaction rates.
  • Assisted with administrative duties, processing transactions, and maintaining accurate records.
  • Handled customer inquiries, complaints, and requests, delivering timely and effective solutions.
  • Coordinated with internal teams to enhance service delivery and optimize customer experience.

Contact Centre Representative

Amplifon
12.2021 - 07.2022
  • Scheduled and managed hearing test appointments, improving client retention rates.
  • Maintained accurate administrative records and call logs for service optimization.
  • Consistently achieved KPI targets, demonstrating effective communication and problem-solving abilities.

Customer Service Consultant

Instant Windscreens
01.2021 - 12.2021
  • Handled 30+ daily inbound calls, addressing inquiries regarding repairs, replacements, and scheduling.
  • Managed email correspondence and responded to customer queries efficiently.
  • Processed payments using Point of Sale (POS) systems and coordinated with service teams.
  • Ensured accurate booking of services across Australia and New Zealand.

Customer Service Representative

Fines Victoria - CIVICA
04.2018 - 12.2018
  • Managed high-volume inbound calls related to payment of fines, deregistration, and penalties.
  • Assisted customers in setting up payment plans and financial hardship arrangements.
  • Ensured compliance with government regulations by providing accurate and up-to-date information.
  • Processed data entry and administrative requests to support government service operations.

Service and Sales Consultation

The Good Guys Home Services - Aegis Australia
10.2017 - 04.2018
  • Assisted customers with appliance installation cases, arranging quotes and service bookings.
  • Liaised with installers, contractors, and store representatives to resolve service issues.
  • Handled customer escalations with professionalism, ensuring positive outcomes.
  • Processed Concierge Gold Service Extras purchases through POS systems.

Market Research Consultant

Nielsen
03.2015 - 10.2017
  • Logged survey questions, customer answers and customer behavior directly into CRM database.
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Maintained confidentiality of customer information and company procedures.
  • Provided timely feedback to supervisors regarding potential issues or areas for improvement within the interview process.

Education

NCEA Level 3 -

Westlake Boys High School

Skills

  • Skilled in high-pressure environments
  • Consistently meets project deadlines
  • Effective written and verbal communication
  • Autonomous worker with adaptability
  • Relationship building across diverse backgrounds
  • Kraken, Twilio, UHUB - CRM Capabilities

Additional Information

Strong advocate for continuous learning and process improvement., Passionate about energy solutions and enhancing customer experiences., Enjoys music, basketball, boxing, and technology advancements.

Key Skills And Qualities

Ability to work under high pressure., Hard working and deadline driven., High quality written and verbal communication skills with strong attention to detail., Organized and self-managed, able to work autonomously and adapt to critical and emerging priorities., Interpersonal skills, able to develop excellent working relationships with people from all levels of professional, social, and cultural backgrounds., Billing & Account Management, Data Analysis & Reporting, Customer Relationship Management (CRM), Credit Collections & Payment Plans, Regulatory Compliance & Concessions, Conflict Resolution & Complaint Handling, Process Improvement & Efficiency, Call Handling & Email Correspondence, CRM Software (Salesforce, SAP, Oracle), Microsoft Office Suite (Excel, Word, Outlook), Payment Processing & Financial Systems, Kraken, Twilio and UHUB

Interests

  • Basketball - NBA
  • Food
  • Gym/Exericise
  • Boxing
  • Movies
  • Music

Timeline

Energy Specialist

Origin Energy
04.2023 - Current

Admin and Customer Service

Petspiration Group
07.2022 - 12.2022

Contact Centre Representative

Amplifon
12.2021 - 07.2022

Customer Service Consultant

Instant Windscreens
01.2021 - 12.2021

Customer Service Representative

Fines Victoria - CIVICA
04.2018 - 12.2018

Service and Sales Consultation

The Good Guys Home Services - Aegis Australia
10.2017 - 04.2018

Market Research Consultant

Nielsen
03.2015 - 10.2017

NCEA Level 3 -

Westlake Boys High School

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Renjei Padrigo