Summary
Overview
Work History
Education
Skills
Certifications Training
Timeline
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RENJITH S

Bossley Park,Australia

Summary

I have 10 years of professional experiences. I have earned a proven track record in Telco Engineering, Sales, Service, and Operation management with market leading organizations. It has been an immense learning experience both professionally and personally while honing my soft and hard skills. Whilst I enjoy my current responsibilities, I look forward to further challenges with great responsibilities and wider exposure.

Overview

11
11
years of professional experience

Work History

Constuction Supervisor(Wireless Tower-Telecom)

Legacy Enterprises
Kerala State, India
01.2021 - 01.2023
  • Oversee the site build and commissioning projects.Ensure the most economical and best construction practices are utilized.Review bill of materials to ensure proper usage within client guidelines.Monitor and record work performance with the contract requirements and conduct final inspections,and collects documentations.Responsible for safe work practices and implementing company safety programs.Approving subcontractor invoices ,weekly payroll,and equipments reporting for assigned projects.Develop customer relationships that may results in influencing customers to award service work to client.

Supervisor FTTX

Reliance Jio Infocom Pvt.Ltd
Kochi, India
01.2018 - 01.2021
  • Handling fiber to the home service (FTTX) of Reliance Jio Fiber including service, construction, customer supporting and Organizing a Team of Sale and Technical
  • Responsible for planning, directing and overseeing the day-to-day operations and ensure fiscal health of the business
  • Release of Building Permission for CR and NR RFS Buildings
  • Release of Building Land base for network deployment
  • Ensure service between TAT
  • Manpower Management
  • Ensuring Engineers Team Availability so that No Calls are Unassigned
  • Material Management
  • Ensuring Material Availability & Issuance to Engineers Team for D+1 Installation
  • No Gap in Issuance to Engineers Team for D+1 Installation
  • Material Reconciliation Every Week
  • Dashboard based SLA management
  • Escalation Management
  • Customer Visit with Engineer team within one hour of receiving any escalation and resolving
  • Resolution of issues by coordinating with respective Stake holders Quality &Audit Accomplish operations and organization mission by completing related results as needed
  • Meet or exceed operations labor budget expectations
  • Manage relationships with key operations vendors.

Technical Support Officer

Asianet Satellite Communications Pvt. Ltd.
Thiruvanathapuram, Kerala
01.2012 - 01.2018
  • Associated as Technical support Officer at Asianet Satellite Communications Pvt
  • Ltd, leading Internet Service Provider in Kerala State India
  • Help customers to solve technical difficulties
  • Achieved the highest standard of efficiency on the team
  • Resolving customer difficulties with in TAT time
  • Experience with Modems, switches, routers and optical fiber networks
  • Providing online technical support and troubleshooting of broadband technical issues for routers /Modems /VPN connectivity issues etc
  • Raising and maintaining incident tickets and problem records
  • Liaising with resolver teams and Service managers to get high priority incidents resolved within SLA
  • Call tracking and reporting, streamlining of month end reports, recording of major incidents for root cause analysis
  • Identifying flapping situations and finding RF solution
  • Installation and configuration of leased line
  • Active involvement and co-ordination with the NOC team for the effective resolution of network related problems
  • Created enquiry database with phone numbers, emails and issues handled following up with 100% of customers with in one business day of technical issues to ensure resolution.

Telecommunication Technician

Skyaus Infrastructure Pty Ltd
NSW Australlia
03.2024
  • Install, maintain telecommunications equipments and transmission equipments in Telecom BTS sites.Carrying the upgradations and decommissioning of telecom networks as per design.Installations and commissioning of RF ,Microwave indoor and outdoor units.

Education

Skills

  • Telecom wireless Tower
  • FTTX services
  • Construction
  • Installation
  • Commisioning of Telecom BTS sites
  • Business Management
  • Team Management
  • Material Management
  • Roaster Management
  • Creative and Problem-solving skills
  • Technical Support

Certifications Training

One-year Apprenticeship Training under the Apprentices Act 1961 from Board of Apprenticeship Training under Govt. of India during the period of 08-10-2012 to 07-10-2013

Timeline

Telecommunication Technician

Skyaus Infrastructure Pty Ltd
03.2024

Constuction Supervisor(Wireless Tower-Telecom)

Legacy Enterprises
01.2021 - 01.2023

Supervisor FTTX

Reliance Jio Infocom Pvt.Ltd
01.2018 - 01.2021

Technical Support Officer

Asianet Satellite Communications Pvt. Ltd.
01.2012 - 01.2018

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RENJITH S