Renna Scarazza
Parafield Gardens,SA
Summary
Highly accomplished My Care Coordinator Team Leader with extensive experience in client-centered care. Proven ability to lead and motivate team members, ensuring full compliance with the Aged Care Standards and Home Care service models. Skilled at optimising care coordination and achieving exceptional client outcomes. Proficient in problem-solving and communication, consistently focused on enhancing client well-being, and promoting organisational excellence.
Overview
28
28
years of professional experience
Work History
My Care Coordinator Team Leader
Helping Hand Aged Care - Home Care Services
Salisbury South, SA
02.2024 - Current
- Support and mentor a team of Home Care Coordinators, fostering a collaborative and high-performing environment.
- Liaise with other Home Care departments to proactively address concerns and facilitate effective problem-solving.
- Provide day-to-day support, including assisting with phone calls, emails, and follow-ups on care worker feedback.
- Process employee leave forms (sick and annual leave), and private motor vehicle expense claims.
- Conduct home visits with Home Care Coordinators for complaint resolution, risk identification, mitigation.
- Organise and participate in monthly home visits to observe 12-month client re-assessments, providing coaching and feedback to Home Care Coordinators.
- Coordinate and lead bi-monthly neighborhood meetings for care staff and home care coordinators.
- Attend bi-monthly coordination meetings, and monthly team leader meetings.
- Facilitate monthly one-on-one catch-ups with team members to discuss performance and support needs.
- Complete annual Home Care Package (HCP) audits for all Home Care Coordinators after 12-month reassessments.
- Monitor and follow up on clients with frailty scores higher than 15.
- Investigate client discharges, particularly those with excess funds, ensuring adherence to Home Care Services processes, and complete a discharge investigation on these clients.
- Manage and monitor unspent funds by contacting clients with balances between $5,000 and $20,000, to offer additional services and support Home Care Coordinators with discussions on addtional services.
- Distribute overdue assessment reminders to coordinators on a monthly basis.
- Participate in monthly meetings with the Home Care Services Area Manager for ongoing guidance and collaboration.
- Engage in annual one-on-one appraisals to support personal and professional growth.
- Participated in super user training for the new system implementation, ECase, contributing to workflow development, and facilitating training for the wider team.
Home Care Coordinator
Helping Hand Aged Care
Salisbury South, SA
03.2022 - 02.2024
- Conducted initial assessments, developed individualized care plans, and performed ongoing case management for clients in alignment with funding requirements.
- Managed and maintained Home Care Package (HCP) budgets, ensuring that care needs were met within allocated funds.
- Designed and implemented high-quality, individualized services reflecting client needs, dignity, respect, cultural sensitivity, and informed choice.
- Monitored and reviewed client needs, updating Agreed Support and Goals Plans to reflect changes.
- Established and maintained effective community networks with key stakeholders, collaborating with other agencies through involvement in steering and working groups.
- Promoted the organization's positive profile in the community and industry, delivering highly responsive and flexible services based on individualized service planning.
- Demonstrated excellent communication and problem-resolution practices, providing timely responses to all inquiries.
- Utilised feedback for continuous service improvement, and contributed to data collection, input, and reporting with a high level of data integrity.
Enrolled Nurse (Advanced Diploma)
Royal Adelaide Hospital
Adelaide, SA
02.2001 - 02.2022
- Formulated comprehensive care plans and admission/discharge paperwork to meet the evolving needs of patients.
- Identified deteriorating patients, prioritised their needs effectively, and communicated with multidisciplinary team members to ensure optimal outcomes.
- Demonstrated effective time management skills, and served as a preceptor for junior staff and students.
- Possessed extensive knowledge of various medical programs, and effectively communicated with families regarding patient needs and future care plans.
- Ensured all documentation and computer work were completed to the highest standards.
- Functioned as a Palliative Care Link Nurse, providing education to ward staff, supporting families, and conducting audits to ensure appropriate services.
- Provided total patient care within the scope of practice.
Care Worker
Linden Park Nursing Home
Linden Park, SA
01.1997 - 02.2001
Education
LEAD Program -
Flinders University - Helping Hand Aged Care
Adelaide, SA10-2024
Advanced Diploma - Enrolled Nursing
Royal Adelaide Hospital
Adelaide, SA09-2012
Diploma - Enrolled Nursing
Royal Adelaide Hospital
Adelaide, SA09-2008
Certificate - Enrolled Nursing
Royal Adelaide Hospital
Adelaide, SA05-1999
Certificate - 3 And 4 Community Services And Aged Care
TAFE
Elizabeth, SA09-1996
High School Diploma -
Our Lady of The Sacred Heart College
Adelaide, SA11-1995
Skills
- Leadership & Team Coordination
Proven ability to lead, motivate, and support multidisciplinary teams with a focus on collaboration and performance improvement - Client Advocacy & Relationship Management
Strong commitment to client-centered care, advocacy, and maintaining respectful, culturally sensitive relationships - Communication Excellence
Skilled in clear, compassionate verbal and written communication, including conflict resolution and active listening - Strategic & Care Planning
Experienced in care planning, goal setting, and aligning team efforts with organisational and client goals
- Operational & Workflow Management
Proficient in organising tasks, managing time, improving workflows, and ensuring high-quality service delivery - Policy & Compliance Awareness
Strong understanding of organisational policies, procedures, and quality standards, with a commitment to maintaining compliance and supporting a culture of safety and accountability - Problem Solving & Critical Thinking
Adept at complex problem solving, risk assessment, and making informed decisions under pressure - Adaptability & Professionalism
Reliable, efficient, quick to learn, and adaptable to changing needs in fast-paced community care settings
References
References available upon request.
Timeline
My Care Coordinator Team Leader
Helping Hand Aged Care - Home Care Services
02.2024 - Current
Home Care Coordinator
Helping Hand Aged Care
03.2022 - 02.2024
Enrolled Nurse (Advanced Diploma)
Royal Adelaide Hospital
02.2001 - 02.2022
Care Worker
Linden Park Nursing Home
01.1997 - 02.2001
LEAD Program -
Flinders University - Helping Hand Aged Care
Advanced Diploma - Enrolled Nursing
Royal Adelaide Hospital
Diploma - Enrolled Nursing
Royal Adelaide Hospital
Certificate - Enrolled Nursing
Royal Adelaide Hospital
Certificate - 3 And 4 Community Services And Aged Care
TAFE
High School Diploma -
Our Lady of The Sacred Heart College
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