Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rennae Ashworth

Thornlie,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Coordinator

My Choice Supports
03.2021 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Coordinated meetings and events for internal and external groups.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.

Service Coordinator

Lifeplan
01.2019 - 03.2021
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Communicated with clients and service providers to provide updates on work progress.
  • Schedule supports and activities for clients individual needs relating to goals.
  • Assessed customer needs and developed solutions to meet needs.

Project Coordinator

Cape Marine Service
08.2010 - 04.2015
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Suppported multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Education

High School Diploma -

Seven Oaks Community High
Cannington
11.2003

Skills

  • Ability to engage with individuals with complex needs
  • Ability to build and maintain a professional relationship with individuals with complex needs
  • Ability to work independently
  • Conflict resolution skills
  • Appropriate computer skills
  • Working with Culturally diverse client groups
  • Assessing risk including clinical & OHS risk
  • Understanding awareness of Aboriginal Culture
  • Understanding Mental Health
  • Understanding and adhering to professional boundaries

Certification

  • Collaboration and Conflict Resolution.
  • Infection Control Training.
  • De-Escalation Skills.
  • First Aid.
  • Mental Health First Aid.
  • NDIS Worker Orientation Certificate.
  • Mental Health Outcome Star.
  • Conflict Management
  • Co-Mobility Training
  • Mental Health & Chronic Pain Training.
  • Supporting People with Brain Injury Training.
  • Clinic Risk Training
  • Cultural Conversation - Aboriginal Mental Health Training.
  • Practise Alert Training.

Timeline

Support Coordinator

My Choice Supports
03.2021 - Current

Service Coordinator

Lifeplan
01.2019 - 03.2021

Project Coordinator

Cape Marine Service
08.2010 - 04.2015

High School Diploma -

Seven Oaks Community High

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Rennae Ashworth