Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Timeline
Generic

Rennea Burgess

-Current Drivers Licence, Melton,VIC

Summary

Dynamic professional seeking a challenging position in a reputable organization to expand knowledge and skills.

Overview

22
22
years of professional experience

Work History

Front End Supervisor

Foodworks
Melbourne, Victoria
10.2023 - 07.2024
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Processed returns and exchanges according to company policies.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Monitored cash drawers in checkouts to verify adequate cash supply and counting floats.
  • Trained, managed and motivated employees to promote professional skill development.
  • Closing store/end of day duties.

Administrative Assistant

Morgans Support Centre
Melbourne, Victoria
07.2022 - 08.2023
  • Processed invoices for payment using accounting software applications.
  • Conducted research on various topics as requested by management.
  • Managed office supplies inventory and placed orders when necessary.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Loaded department catalogue's/ multibuys.
  • Point of Sale sending store files to supermarket

Fill Associate

Big W
Melton, Victoria
10.2018 - 12.2021
  • Regularly checked stock levels in order to anticipate customer needs and replenish accordingly.
  • Monitored expiration dates on all food items, removing expired items from shelves immediately.
  • Maintained accurate inventory levels by restocking shelves with product.
  • Operated cash register to process sales transactions accurately and efficiently.

Seasonal Stock Taker

RGIS
Melbourne, Victoria
05.2016 - 09.2018
  • Developed processes for efficient stocktaking operations.
  • Managed the ordering, receiving, storing, issuing, counting and disposing of all stocks.
  • Reported any damaged or expired goods to management.
  • Performed physical inventory audits to identify discrepancies in stock levels.
  • Provided support during annual physical inventory count process.

Receptionist

Belgravia Leisure
Melton, Victoria
11.2013 - 03.2016
  • Updated daily log book with information about visitors entering the premises.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Participated in emergency response drills and maintained knowledge of safety procedures.

Reatil Assistant

Millers
Watergardens, Victoria
02.2009 - 09.2013
  • Assisted in setting up promotional displays, signage and window displays.
  • Utilized problem solving techniques when faced with challenging situations.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Restocked shelves with new merchandise when required.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Processed payments using cash register, credit card machine and POS system.
  • Answered phones promptly and directed calls appropriately.
  • Greeted customers upon entry to the store and provided a positive shopping experience.

Pharmacy Assistant

Guardian Pharmacy
Melton, Victoria
06.2005 - 01.2009
  • Adhered to all legal requirements relating to the safe dispensing of medication.
  • Participated in staff meetings discussing new developments within the pharmacy profession.
  • Monitored stock levels of both prescription drugs and over-the-counter items.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
  • Organized and maintained patient profiles in the computer system.
  • Provided guidance on the selection of over-the-counter medications and supplements.

Crew Member

Mc Donald’s
Melton, Victoria
04.2002 - 01.2005
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Provided excellent customer service to maintain a positive atmosphere for customers.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.

Education

Skills

  • Administrative Support
  • File Management
  • Customer Service
  • Cash counting
  • Complaint resolution
  • Shift checklists
  • Team Supervision
  • Cash Handling Accuracy
  • Opening and closing procedures
  • Training and mentoring
  • Stock replenishment
  • Stock Rotation
  • Pricing and Signage Updates
  • In-store support
  • Visual Merchandising
  • Data Entry
  • Invoice Processing
  • Office Administration
  • Filing

Hobbies and Interests

  • Walking
  • Cooking
  • Traveling/exploring new places
  • Reading
  • Spending time with family and friends
  • Volunteering

References

  • RGIS Jennifer, 0412303656
  • Belgravia Lydia, 0407103040
  • IGA Sharon, 0409231157

Personal Information

Date of Birth: 12/24/1985

Timeline

Front End Supervisor

Foodworks
10.2023 - 07.2024

Administrative Assistant

Morgans Support Centre
07.2022 - 08.2023

Fill Associate

Big W
10.2018 - 12.2021

Seasonal Stock Taker

RGIS
05.2016 - 09.2018

Receptionist

Belgravia Leisure
11.2013 - 03.2016

Reatil Assistant

Millers
02.2009 - 09.2013

Pharmacy Assistant

Guardian Pharmacy
06.2005 - 01.2009

Crew Member

Mc Donald’s
04.2002 - 01.2005

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Rennea Burgess