Rennea Burgess
-Current Drivers Licence, Melton,VIC
Summary
Dynamic professional seeking a challenging position in a reputable organization to expand knowledge and skills.
Overview
22
22
years of professional experience
Work History
Front End Supervisor
Foodworks
Melbourne, Victoria
10.2023 - 07.2024
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Processed returns and exchanges according to company policies.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply and counting floats.
- Trained, managed and motivated employees to promote professional skill development.
- Closing store/end of day duties.
Administrative Assistant
Morgans Support Centre
Melbourne, Victoria
07.2022 - 08.2023
- Processed invoices for payment using accounting software applications.
- Conducted research on various topics as requested by management.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Loaded department catalogue's/ multibuys.
- Point of Sale sending store files to supermarket
Fill Associate
Big W
Melton, Victoria
10.2018 - 12.2021
- Regularly checked stock levels in order to anticipate customer needs and replenish accordingly.
- Monitored expiration dates on all food items, removing expired items from shelves immediately.
- Maintained accurate inventory levels by restocking shelves with product.
- Operated cash register to process sales transactions accurately and efficiently.
Seasonal Stock Taker
RGIS
Melbourne, Victoria
05.2016 - 09.2018
- Developed processes for efficient stocktaking operations.
- Managed the ordering, receiving, storing, issuing, counting and disposing of all stocks.
- Reported any damaged or expired goods to management.
- Performed physical inventory audits to identify discrepancies in stock levels.
- Provided support during annual physical inventory count process.
Receptionist
Belgravia Leisure
Melton, Victoria
11.2013 - 03.2016
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Reatil Assistant
Millers
Watergardens, Victoria
02.2009 - 09.2013
- Assisted in setting up promotional displays, signage and window displays.
- Utilized problem solving techniques when faced with challenging situations.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Restocked shelves with new merchandise when required.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Processed payments using cash register, credit card machine and POS system.
- Answered phones promptly and directed calls appropriately.
- Greeted customers upon entry to the store and provided a positive shopping experience.
Pharmacy Assistant
Guardian Pharmacy
Melton, Victoria
06.2005 - 01.2009
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Organized and maintained patient profiles in the computer system.
- Provided guidance on the selection of over-the-counter medications and supplements.
Crew Member
Mc Donald’s
Melton, Victoria
04.2002 - 01.2005
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted management team with inventory counts of food products and beverage supplies.
- Provided excellent customer service to maintain a positive atmosphere for customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
Education
Skills
- Administrative Support
- File Management
- Customer Service
- Cash counting
- Complaint resolution
- Shift checklists
- Team Supervision
- Cash Handling Accuracy
- Opening and closing procedures
- Training and mentoring
- Stock replenishment
- Stock Rotation
- Pricing and Signage Updates
- In-store support
- Visual Merchandising
- Data Entry
- Invoice Processing
- Office Administration
- Filing
Hobbies and Interests
- Walking
- Cooking
- Traveling/exploring new places
- Reading
- Spending time with family and friends
- Volunteering
References
- RGIS Jennifer, 0412303656
- Belgravia Lydia, 0407103040
- IGA Sharon, 0409231157
Personal Information
Date of Birth: 12/24/1985
Timeline
Front End Supervisor
Foodworks
10.2023 - 07.2024
Administrative Assistant
Morgans Support Centre
07.2022 - 08.2023
Fill Associate
Big W
10.2018 - 12.2021
Seasonal Stock Taker
RGIS
05.2016 - 09.2018
Receptionist
Belgravia Leisure
11.2013 - 03.2016
Reatil Assistant
Millers
02.2009 - 09.2013
Pharmacy Assistant
Guardian Pharmacy
06.2005 - 01.2009
Crew Member
Mc Donald’s
04.2002 - 01.2005