Rennie Malresres Ngwele

i. Overall responsibility

• Overseer and manages clinical services and other specialised services and programs

ii. Line of responsibilities

• Coordinate and manage VFHA clinical services,
• Implementation of Quality of Care at the Vanuatu Family Health Association
• Identify training needs and gaps and improve capacity building via engaging professional training to Vanuatu Family Health clinical staff
• Manage and Provide support to the medical staff, medical doctors and nurses
• Lead assessments of Vanuatu Family Health clinic services based on IPPF and Vanuatu Ministry of Health standards and recommend appropriate actions for improvement
• Supervise the operation of Vanuatu Family Health Association Service delivery points and ensure that adequate stocks are in place and recommend new medical equipments when needed
• Monitor, Evaluate and ensure clinical services meet annual targets
• Implement innovative strategies to improve and sustain Vanuatu Family Health services
• Safeguarding and promoting the welfare of children/young people/ vulnerable adults

i. Overall responsibility

• Oversee and Manage the Health and Inclusive Pilot Projects carried out in 3 remote communities of Vanuatu

ii. Line of responsibilities

• Recruit 3 personnel to assist the project.
• Scope and identify which 3 remote communities to implement the project.
• Liaising with community leaders and communicate Project goals and formally create partnership.
• Motivate and encourage the team members to execute daily, weekly and quarterly plans in accordance with the strategic timeframe of the Project.
• Manage the project funds and budget according to activity budgets and forecast
• Report issues to line managers and superiors and mitigate strategies both within administration and in the field to minimise crisis issues
• Regularly report progress of the Project to the line supervisors
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Engage and shared Project vision and goals to stakeholder who have the same goals and vision and create formal partnership with the Government Ministry of Health
• Involved team members in any partnership training fostering the partnership with key stake holders and tap into opportunities that can enhance the goals of the project
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Promoted high standards through personal example to help each member understand expected behaviour and standards.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Monitored time and attendance, enforcing compliance with organisation procedures relating to absenteeism.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

i. Overall role

• Establish an Adventist Health Department of the Seventh Day Adventist Mission in Vanuatu at its Mission Head Quarter and manage the administration by addressing health issues within the mission parishes within the country and manage health facilities operated by the Mission,

ii. Line of responsibilities

• Developed high-performing health coordinator teams within Vanuatu SDA Mission church parishes and providing mentorship, guidance, and opportunities for professional growth and capacity building.
• Making sure that the infrastructure of the mission operated clinics are within government approved standards.
• Recruit well trained Nurses to operate the Mission 6 clinics.
• Enhanced team collaboration with Lead Administrators, CEO of the Vanuatu Mission and other Departmental Directors through regular communication, goal setting, and performance evaluations with regards to the annual strategic plans.
• Established a culture of continuous improvement within the organisation by fostering open communication channels and empowering Mission nurses to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls of resources by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Monitored Mission Health Department office workflow and administrative processes to keep operations running smoothly.
• Monitor Mission Health facilities and ensure memorandum of understanding with stakeholders are enhanced especially with the Vanuatu Government Ministry of Health.
• Formed strategic partnerships with potential Health entities to drive the mission and goals of the department.
• Monitored and coordinated workflows within the Department administration, Church Parishes and Health facilities to optimize resources.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems arising within the implementation of the departments' strategic plans.
• Optimized departmental staff performance by designing comprehensive training programs tailored to individual needs.
• Identified potential risks and implemented mitigation strategies to minimize negative impacts on projects and business operations.
• Lead innovative approaches to resource allocation and strategic planning.
• Negotiated favourable contracts with Government health professionals and nurses under the working Mission's MOU with the government for reduced costs and improved service quality and delivery.
• Evaluated employee performance objectively using established mission criteria and metrics, leading to fair rewards and compensation.
• Involved in the overall Mission Strategic planning, reporting, business meetings and contributing to important mission executive meetings.
• Trained and guided health team members to maintain high performance and productivity metrics.
• Observed health worker's individual strengths and initiate mentoring program to improve areas of weakness.
• Handled problematic workers and provide strategies that allow them to be effective practice in accordance with Mission standards, values and principles.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Negotiated price and service at the clinics to to decrease expenses and increase profit.
• Reported departmental issues to higher management.
• Reduced operational risks while increasing departmental operation efficiency.

Line of responsibilities

• Assistant to Vila Central hospital's Physician and Medical practitioners in Various departments
• Part of the Clinical teams in Various departments namely (Medicine, Surgery, Paediatrics, Obs and Gynae and Out patients Department)
• Clerking of new patients
• Assisting Expatriate physicians with patients who have language barrier issues and understanding
• Taking Patient notes on clinical rounds
• Establish rapport with clinical team (Doctors, physicians, Registrars, interns and medical and nursing students, laboratory scientist and nurses)
• Established rapport with patients from diverse backgrounds, fostering trust and open communication with their diagnosis and in the treatment process.
• Assist in clinical procedures as determined by departmental team leader
• Assist in on-call rounds as determined by the departmental team leader
• Regular attendance to clinical discussions (Multidisciplinary team meetings)
• Reduced medication errors by streamlining communication with pharmacists, nurses, and other healthcare professionals.
• Enhanced patient care by implementing evidence-based medical practices and staying updated on the latest treatment protocols.
• Contributed to research projects, enhancing understanding of various medical conditions and advancing potential treatments.
• With the assistant of the superiors, conduct thorough physical examinations and ordered appropriate diagnostic tests to accurately diagnose medical conditions.
• Conducted community outreach events, such as health screenings to improve access to healthcare for underserved populations.
• Prevented hospital readmissions through diligent follow-up appointments and effective discharge planning.
• Assisting overseas medical students fostering a supportive learning environment that encouraged professional growth.
• Improved patient satisfaction rates through empathetic listening and addressing concerns in a timely manner.
• Part of the Collaboration with multidisciplinary teams to provide comprehensive care for patients with complex medical issues.
• Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options with superiors.
• Monitored post-operative recovery and educate patients on at-home recovery.
• Participate in patient education sessions among targeted populations with prevalent health risk factors.
• Volunteered at community health clinic to provide high quality care for low-income patients.
• Educate the patients and families on health conditions to raise awareness.
• Collect, record and maintain patient medical history, reports and examination results.
• Part of the team in monitoring patients conditions and progress under treatment.
• Advised patients and community members concerning diet, activity, hygiene and disease prevention.