Hi, I’m
Reno Le-Gallez
Pelican Waters,Australia
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Royal Airforce Museum UK. Skilled in problem-solving and effective communication, excel in driving continuous improvement and team collaboration. Achieved significant revenue growth by optimizing service standards and fostering a culture of professionalism and adaptability.
Overview
15
years of professional experience
Work History
Age Care Community Service
General Services Officer
09.2021 - Current
Job overview
- Monitored compliance with health and safety regulations, minimizing workplace accidents and incidents.
- Managed relationships with external vendors and service providers, ensuring timely delivery of goods and services at competitive rates.
- Enhanced employee productivity by addressing facility-related issues promptly and effectively.
- Team Leader for the Cleaning staff in maintaining cleaning & chemical awareness
Blue Care Age Care
Hospitality Officer
05.2019 - 09.2021
Job overview
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivery of Residents special requirements
- Cleaning to a high standard
- Became The Covid officer which required specialist training, Chemical use & awareness
- Daily converse with residents
- Deliver laundry
Royal Airforce Museum Uk
Events & Restaurant Manager
02.2009 - 06.2015
Job overview
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Skills
- Problem-Solving
- Effective Communication
- Continuous Improvement
- Task Prioritization
- Teamwork and Collaboration
- Professionalism
- Organizational Skills
- Adaptability and Flexibility
- Team building
- Reliability
Timeline
General Services Officer
Age Care Community Service
09.2021 - Current
Hospitality Officer
Blue Care Age Care
05.2019 - 09.2021
Events & Restaurant Manager
Royal Airforce Museum Uk
02.2009 - 06.2015
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