Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
RENU CHAMOLI

RENU CHAMOLI

New Delhi,India

Summary

Sales Leader offering exceptional record of achievement over 14-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. A team player acknowledged as Total Quality Customer Service Professional Synopsis of Achievements Increased customer relations in a highly satisfactory manner. Created customer satisfaction survey, drastically preventing potential problems. In terms of Global Exposure nominated and was sent to various client meets in Japan, Thailand and Dubai thereby gaining multicultural experiences.

Overview

17
17
years of professional experience

Work History

Territory Sales Manager

DSV India Pvt Ltd
06.2022 - Current
  • To directly manage Key Accounts, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
  • Responsible for managing team of field sales along with individual KPI of business development for Corporate Client
  • Developed over 79 new prospects and converted business with above 70% hit ratio by extensively selling sustainable solutions, thereby increasing volumes by more than 122% from last year
  • Attained 205% of annual sales targets and achieved “high performer.” credits
  • Helped to develop a firm customer base for newly launched RFP Initiative for Profit maximization
  • Awarded “Circle Of Champions” Sales leadership award for becoming the first sales person in history of DSV to demonstrate exemplary performance in sales within six months of joining DSV.

Senior Manager Marketing

Nippon Express
01.2018 - 05.2022
  • Developing, selling, and managing the complete products and activities of international freight forwarding to & from (Import & Export) in all the modes Air, Ocean, Ocean - Air and the Custom Clearance with the special and focused intentions on Ocean Exports, Ocean Imports and Brokerage
  • Implementing good tracking and follow up mechanism to reduce time & effort
  • To negotiate deals with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU’s
  • Reactivated 4 key accounts (5cr/year), utilizing persuasion and negotiating skills
  • Proactive planning and maintaining budget expectations such as travel and show expenses Created customer satisfaction survey, drastically preventing potential problems
  • Working as sales professionals covering the Asia, Europe market, responsible for corporate accounts in different countries to give them one on one support
  • Reviewing for billing and collections; ensure collections are made within payment schedule.
  • Identified potential markets to capitalize on underserved areas.

Pricing Manager

Nippon Express
01.2015 - 01.2018
  • Coordination with Client and Airline for smooth shipments
  • Keeping the customer update on regular basis
  • Negotiate and contract carriers in line with Product and Carrier Strategy
  • Maintaining all type of MIS for management review
  • Negotiating rates with Airlines and Choose optimal solution to customer
  • GLOBAL EXPOSURE
  • Conducted market research to identify new opportunities and target markets.

Deputy Sales Manager

Nippon Express
01.2009 - 01.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Developing, selling, and managing the complete products and activities of international freight forwarding to & from (Import & Export) in all the modes Air, Ocean, Ocean - Air and the Custom Clearance with the special and focused intentions on Ocean Exports, Ocean Imports and Brokerage.
  • Implementing good tracking and follow up mechanism to reduce time & effort.
  • To negotiate deals with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BUs.
  • Reactivated 4 key accounts (5cr/year), utilizing persuasion, and negotiating skills.
  • Proactive planning and maintaining budget expectations such as travel and show expenses.
  • Created customer satisfaction survey, drastically preventing potential problems.

Executive Air Imports

Nippon Express
01.2007 - 01.2009
  • Reviewed internal processes, procedures and policies using Internal Trade Compliance regulations to govern importing and exporting.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.

Education

MBA - MBA - Marketing

Suresh Gyan Vihar University
2022

Bachelor of Arts -

Maharishi Dayanand University
2003

Skills

  • CORE COMPETENCIES
  • Sales Marketing Business Development Market Penetration Sales Solutions Key Account Management Sales Promotion Strong Interpersonal Skills Liaison & Coordination Team Leadership Negotiation
  • TECHNICAL SKILLS
  • Diploma in DOEACC “O” Level
  • Applications: MS-Word, MS-Excel, and Power Point
  • Software :
  • New Wins, MS Office, Lotus Notes, Outlook Express

Accomplishments

  • NOTEWORTHY CREDITS
  • One of my main achievements was that I was chosen for an important client visit to Japan
  • My job was to interact with the sales team of one of our biggest customers, Motherson, Japan and to ensure smooth functioning of our business with them
  • My meeting with the client was a great success which led to an upsurge in their business with Nippon Express India Pvt Ltd
  • I also got a chance to meet the Japan Nippon Express sales team to understand their operational flow and sales activities
  • This helped me to replicate the best practices in Nippon India sales activities and procedures, so that they are in sync with the sales team, Japan
  • This led to a drastic transformation in terms of communication quality and level between both teams
  • Apart from Japan, I was given responsibilities for important client meets in Thailand and Dubai for adding new customers to our business
  • I was successful in getting business of these big clients, like Honda (Thailand) and Motherson (Dubai).

Timeline

Territory Sales Manager

DSV India Pvt Ltd
06.2022 - Current

Senior Manager Marketing

Nippon Express
01.2018 - 05.2022

Pricing Manager

Nippon Express
01.2015 - 01.2018

Deputy Sales Manager

Nippon Express
01.2009 - 01.2015

Executive Air Imports

Nippon Express
01.2007 - 01.2009

MBA - MBA - Marketing

Suresh Gyan Vihar University

Bachelor of Arts -

Maharishi Dayanand University

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RENU CHAMOLI