Renu Chaurasiya
Epping,VIC
Summary
Compassionate Caregiver and Customer Service Manager with extensive experience in elderly care, room service, and customer relations. Proven success in enhancing client well-being, efficiently managing tasks, and resolving customer issues with empathy. Skilled in time management, problem-solving, and fostering team collaboration, driven to advance career in service-oriented roles.
Overview
1
1
Certification
Work History
Caregiver
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Room Service Attendant
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Customer Service Representative
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Master of Science - Information Technology
Holmes Institute Melbourne
185 Spring Street Melbourne VIC 300007.2024
Bachelor of Commerce - Business Administration
Dyal Singh College
Dyal Singh Colony Karnal Haryana 13200105.2021
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
Accomplishments
- Documented and resolve customers issues which led profitable
- Achieve customer satisfaction through effectively helping
- Achieve appreciation by completing group task with accuracy and efficiency.
- Supervised team of 15 staff members.
Certification
Digital Marketing Training- 23/12/2019 to 27/12/2019
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Caregiver
Room Service Attendant
Customer Service Representative
Customer Service Manager
Master of Science - Information Technology
Holmes Institute Melbourne
Bachelor of Commerce - Business Administration
Dyal Singh College
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