RENU THAPALIYA

• Conduct comprehensive screening of passengers, luggage, and cargo at Sydney International Airport adhering to Australian aviation security regulations and international security standards
• Operate and monitor security screening equipment (x-ray machines, metal detectors, body scanners) to detect prohibited items and potential threats such as weapons, explosives, and contraband
• Perform manual searches and investigations as required, ensuring that all security procedures are followed while maintaining a professional and courteous demeanour
• Assess passenger risks using intelligence reports and behavioural analysis, ensuring that high-risk individuals or items are identified and appropriately flagged for further inspection
• Collaborate with law enforcement agencies, customs officers, and airport security teams to prevent and respond to security breaches or suspicious activities
• Provide clear and concise explanations of security procedures to passengers and resolve any queries or conflicts related to security protocols
• Maintain detailed records and reports on all screenings, incidents, and actions taken for legal, regulatory, and operational purposes

• Maintaining high Customer serviceexperience

• Excellent at conflict resolution and problem-solving customer complaints

• Handling and solving teamconflicts

• Planning and executing rosters

• Training and evaluating team performance

• Setting team targets and achieving goals for retailstores

• Target focused and great at achieving KPI.

• Managing and handling cash

• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness

• Developed empowering employee culture focused on equipping employees to independently meet customer needs

• Managed inventory and receiving operations

• Cash handling and customerservice

• Training and development of team

• Plan and Conduct Evaluation and Training structure

• Preparing Roster

• Handling admin for retail store

• Working and communicating with Store manager, Head office and HR to support retail store

• Supporting for stock take in store

• Offered friendly and efficient service to customers, handled challenging situations with ease

• Actively listened to customers' requests, confirming full understanding before addressing concerns