Renuka BK
Reservoir,VIC
Summary
I have spent the past few years working as a waitress supervisor, where I learned how to stay calm under pressure, solve problems quickly, and make sure every customer felt looked after. I’m used to busy environments, managing teams, and handling all kinds of people with patience and care. Now I’m excited to bring those same skills into a customer service role, where I can keep helping people and making their day a little easier.
Overview
3
3
years of professional experience
Work History
Cleaner
Alec Epis Cleaning Services
07.2024 - Current
- Cleaned classrooms and common areas, ensuring hygienic environments for students and staff.
- Operated cleaning equipment, including floor scrubbers and vacuums, to maintain facility standards.
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team.
Waitress Supervisor
Mustang Palace Nepalese Restaurant
01.2023 - 07.2024
- Supervised daily operations, ensuring smooth workflow and excellent service standards.
- Trained and mentored new staff on restaurant protocols and customer service techniques.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Assisted in processing orders, ensuring accuracy and timeliness of deliveries.
- Collaborated with team members to enhance service delivery and streamline operations.
- Adapted quickly to changes in product knowledge, enhancing overall service quality delivered to customers.
Education
Bachelor of Early Childhood Education - Early Childhood Education
Southern Cross Education Institute
Melbourne, VIC07-2029
Graduate Diploma - Cookery
Royal Greenhills Institute of Technology
Melbourne, VIC12-2024
Skills
- Customer service
- Team collaboration
- Time management
- Problem-solving
- Cleaning and sanitizing
- Task delegation
- Complaint handling
Timeline
Cleaner
Alec Epis Cleaning Services
07.2024 - Current
Waitress Supervisor
Mustang Palace Nepalese Restaurant
01.2023 - 07.2024
Bachelor of Early Childhood Education - Early Childhood Education
Southern Cross Education Institute
Graduate Diploma - Cookery
Royal Greenhills Institute of Technology