Renuka Raj
Summary
Experienced pharmacy professional with expertise in inventory management, prescription processing, and maintaining compliance with safety standards. Collaborative and adaptable team player with over ten years of customer service experience in the pharmacy and hospitality industries. Reliable and detail-oriented approach to work, with a proven ability to remain calm and focused in high-pressure situations. Skilled in working with Webster-Care, FRED & POS systems, and proficient in drug dispensing.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Soul Pattinson Chemist
05.2017 - Current
- Conducted monthly stock-takes for all dispensary medications including schedule 4, schedule 8 and cold chain medication monitoring.
- Autonomously coordinated verification and dispensing of 200+ prescriptions in high-volume once weekly
- Facilitated weekly preparation and verification of 300+ dose administration aids for nursing home facilities
- Updated nursing home patient profiles using Webster-Care system and generated required audit sheets
- Verified and dispatched monthly drug usage reports to nursing homes.
- Submitted DAA claims for Webster pack patients.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Collaborated with healthcare professionals to clarify and request prescription to maintain patient files
- Executed sales efficiently via POS systems.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Guided customers in choosing OTC products and hire items, inhaler and spacer use.
- Performed health screenings involving blood pressure checks and glucose monitoring.
- Resolved customer issues both in-person and via phone efficiently.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Participated in continuous professional development sessions to stay abreast of latest pharmaceutical advancements and best practices.
Reservations and Concierge
Accor Hotels and Resorts
04.2015 - 09.2017
- Managed data entry for deposit balances at Sofitel Noosa using Opera system.
- Ensured accuracy of guest profiles against new Opera server database.
- Trained in the art and science of human interaction through People-ology program by Academie Accor.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Restocked guest amenities in supply closets, attended to room services, guest request and queries
- Displayed empathy and understanding in every guest interaction.
- Acquired hands-on experience in customer service across multiple Accor Hotel brands.
Phlebotomist
QML Pathology, GP Superclinic
03.2016 - 03.2016
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed a variety of routine blood drawing procedures like venipuncture, techniques using standard equipment like vacutainer tubes and sleeves, tourniquets, syringes and butterfly needles
- Tracked collected specimens by initialing, dating, and noting times of collection to ensure proper identification and documentation of samples
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Executed various administrative functions like printing, faxing, and scanning.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Adhered to infection control protocols to reduce contamination risks.
Pharmacist (Locum)
Chemistwala Community Pharmacy
03.2013 - 03.2015
- Effectively oversaw all aspects of day-to-day pharmacy tasks.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Guided patients in following prescribed medication regimes.
- Mentored and trained pharmacy technicians and assistants, fostering a supportive work environment focused on professional growth.
- Liaised with pharmaceutical suppliers and stakeholders to order and maintain stock level in dispensary and over the counter medications .
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharmacist
Pharmacy Department, Colonial War Memorial Hospital (CWM)
04.2010 - 12.2012
- Processed orders from inpatient ward, discharge and outpatient pharmacy.
- Prepared prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ensured accurate entry of patient data in software.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Delivered effective in-person medication counselling.
- Placed monthly pharmaceutical orders.
- Organized and securely stored pharmaceutical shipments.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
Pharmacy Intern
Pharmacy Department, Lautoka Hospital
04.2009 - 04.2010
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Executed accurate data entry and processing of high prescription volumes using PATIS system software.
- Assisted clinical pharmacists on ward rounds to monitor restricted antibiotics and chemotherapy drugs.
- Acquired pharmaceutical stock from suppliers and logged inventory in Epicore.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics under AFP guidelines.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
Education
Certificate III - Pathology First Aid Training
TAFE
South Brisbane, Queensland05.2016
Clinical Pharmacy Training
Rotary Youth Leadership Award - RYLA
Middlemore Hospital Pharmacy, Otahuhu Auckland, NZ07-2011
Bachelor of Pharmacy -
Fiji National University
Suva, Fiji12.2008
Certificate - Computer Training
NZ Pacific Training Centre
Lautoka, Fiji12.2003
Skills
- Inventory procurement
- Accurate high volume data entry
- Experienced with Dispensing using FRED
- Cash handling and POS System operations
- Merchandising and Pricing
- Retail management experience
- Medicare and Billing experience
- Outstanding customer service
- Verbal and Written communication Skills
- Stock management proficiency
- Customer profiles and account management
- Teamwork and collaboration
References
- Harshita Massey
Senior Pharmacist, Priceline Pharmacy
E: harshita1995@hotmail.com M: 0404 097 955
- Avanthi Koppolu,
Senior Pharmacist, Blooms Chemist Karabar,
E: avanthireddy725@gmail.com M: 0426 918 934
- Jamie Hunt
School Administration Officer, Jerrabomberra High School,
E: jamie.hunt15@det.nsw.edu.au M: 0421 011 098
- Anna Cirjak
QCPP Coordinator, Soul Pattinson Pharmacy
E: aecirjak@gmail.com M: 477 351 989
Timeline
Pharmacy Technician
Soul Pattinson Chemist
05.2017 - Current
Phlebotomist
QML Pathology, GP Superclinic
03.2016 - 03.2016
Reservations and Concierge
Accor Hotels and Resorts
04.2015 - 09.2017
Pharmacist (Locum)
Chemistwala Community Pharmacy
03.2013 - 03.2015
Pharmacist
Pharmacy Department, Colonial War Memorial Hospital (CWM)
04.2010 - 12.2012
Pharmacy Intern
Pharmacy Department, Lautoka Hospital
04.2009 - 04.2010
Certificate - Computer Training
NZ Pacific Training Centre
Certificate III - Pathology First Aid Training
TAFE
Clinical Pharmacy Training
Rotary Youth Leadership Award - RYLA
Bachelor of Pharmacy -
Fiji National University
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