Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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RENUKA SHARMA

Kalkallo,Australia

Summary

Accomplished Security Officer and Housekeeping Supervisor with a strong background at Wilson Security, specialising in risk assessment and emergency response. Proven ability to enhance operational efficiency and safety through exceptional problem-solving and interpersonal skills. Notable achievements include significant reductions in security risks via proactive measures and comprehensive training procedures to boost team performance. Highly observant and trained in conflict de-escalation techniques, ensuring effective crisis management in high-traffic environments. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques. Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.

Overview

15
15
years of professional experience

Work History

Security Officer

Wilson Security
3045, VIC
03.2024 - Current
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorised vehicles.
  • Assisted in the development and implementation of security policies and procedures.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Maintained high levels of alertness throughout shifts.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Provided friendly and professional assistance to employees, visitors, and customers.
  • Identified suspicious activity to determine appropriate response.
  • Greeted staff, guests, vendors, and contractors. Upon arrival at the facility entrance.

Community Support Worker

Prime Health Services
Melbourne
01.2023 - Current
  • Ability to provide appropriate communication to customers to diffuse any situations as needed
  • Provided prompt, accurate, and courteous responses to customers
  • Clear communicator who can maintain professional boundaries with clients and their families
  • Demonstrated ability to be able to work independently and effectively
  • Supported clients to maintain control of their lives by understanding and developing their functional capacity to improve their overall health and wellbeing
  • Develop and maintain an awareness of the support needs of each client to ensure appropriate person-centered services are provided, escalating any concerns or feedback
  • Undertake routine administrative tasks, care/support plans, and other relevant documentation that complies with organisational policies and procedures
  • Work cooperatively and develop respectful relationships with individuals from diverse cultural backgrounds

Security Officer

Securcorp Security
3805, VIC
05.2023 - 10.2024
  • Completed incident reports to record security or loss prevention incidents.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Detected emergencies through keen listening and close observation to respond appropriately to alarms.
  • Performed first aid and CPR when necessary during emergencies.
  • Provided friendly and professional assistance to employees, visitors, and customers.
  • I checked and secured building areas during off-hours to prevent entry by unauthorised individuals.

Housekeeping Supervisor

The Langham Hotel
Melbourne
01.2015 - 01.2018
  • Ability to provide appropriate communication to customers to diffuse any situations as needed
  • Ensured that safe working practices are adhered to in accordance with Workplace Health and Safety Act and Regulations
  • Conducted and oversaw training of housekeeping staff on a regular basis
  • This included coordination of their training, performance appraisal and participating in the form application of all personnel policies and procedures
  • Supervised Housekeeping Staff ensuring that all areas are kept in a clean and hygienic condition, and a high level of cleanliness is maintained across the organisation
  • Ensured safe use, maintenance and operations of equipment
  • Performed other related duties as assigned

Housekeeping Supervisor

Bell City Hotel
Preston
01.2013 - 01.2015
  • Ensured all equipment and machinery is cleaned and maintained in good condition and stored correctly
  • Responded to guest requests and immediately handled problems and complaints regarding the care of guestrooms
  • Reported any health and safety hazards to the appropriate authorities
  • Responsible for the coordination of routine responsibilities of employees

Cashier

Om Sai Grocery Store
Melbourne
01.2010 - 01.2012
  • Maintained excellent standards of customer service and ensure that the service adheres to all legal requirements
  • Facilitated the implementation and support of Point of Sales systems
  • Replenishing large volumes of stock
  • Efficient cash handling and POS experience
  • Resolved customer complaints and made quick decisions to ensure customer satisfaction

Education

Certificate III In Security Operations -

Technical Advanced Training
Broadmeadows, VIC
06-2024

Certificate II In Security Operations -

Technical Advanced Training
Broadmeadows, VIC
10-2024

Certificate II - AMES Australia

Administration office

Control Traffic With Slow And Stop Bat -

Construction Training Group
09-2023

Certificate IV -

Community Services

Certificate II - Complex Institution of Education

Cleaning Operations

Skills

  • Problem solving
  • Case Management
  • Mentoring and Support
  • Training and Development
  • Identification and Risk Assessment
  • Administration
  • Teamwork and collaboration
  • Client Services and Prioritisation
  • Record Management
  • Conflict Resolution and Negotiation
  • File/Record Organization
  • Team collaboration
  • Security operations
  • Incident reporting
  • Emergency response
  • Surveillance techniques
  • Policy implementation
  • Risk assessment
  • First aid certification
  • Firearms expert
  • Conflict resolution techniques
  • Superior customer service

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual

References

References available upon request.

Timeline

Security Officer

Wilson Security
03.2024 - Current

Security Officer

Securcorp Security
05.2023 - 10.2024

Community Support Worker

Prime Health Services
01.2023 - Current

Housekeeping Supervisor

The Langham Hotel
01.2015 - 01.2018

Housekeeping Supervisor

Bell City Hotel
01.2013 - 01.2015

Cashier

Om Sai Grocery Store
01.2010 - 01.2012

Certificate III In Security Operations -

Technical Advanced Training

Certificate II In Security Operations -

Technical Advanced Training

Certificate II - AMES Australia

Administration office

Control Traffic With Slow And Stop Bat -

Construction Training Group

Certificate IV -

Community Services

Certificate II - Complex Institution of Education

Cleaning Operations
RENUKA SHARMA