Renushan Jayarampillai
Southport
Summary
Knowledgeable Medical Student with a strong background in enhancing customer interactions and streamlining service processes. Demonstrated success in resolving complex customer issues and improving satisfaction levels. Proven ability to leverage communication and problem-solving skills to foster positive experiences.
Experienced with customer relationship management and service enhancement strategies. Utilizes effective communication and problem-solving to address customer needs. Knowledge of team dynamics and adaptability ensures smooth operations and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Experience Officer
Scouts Victoria
10.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Acted as the voice of the customer within the organization, advocating for their needs and expectations to be met across all levels.
- Monitored social media platforms for potential crises or negative sentiment about the company; worked closely with PR teams to mitigate any reputational damage.
Events Officer
Conversations in Isolation
01.2024 - 01.2025
- Managed budgets effectively, optimizing resource allocation while maintaining quality standards.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, and travel accommodations.
- Facilitated clear communication between all parties involved in the planning process through regular meetings and progress updates.
- Collaborated with cross-functional teams to ensure seamless integration of event objectives into broader marketing strategies.
- Oversaw volunteer recruitment and management efforts, cultivating a dedicated team to assist with event execution.
Front of House Attendant
Railway Hotel
01.2022 - 01.2025
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Increased fleet sales revenue by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
Education
Doctor of Medicine
Griffith University
QLD11-2028
Bachelor Of Biomedical Science
Monash University
Clayton, VIC11-2025
Skills
- Exceptional communication
- Complaint handling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Sales Techniques Familiarity
Timeline
Customer Experience Officer
Scouts Victoria
10.2024 - 01.2025
Events Officer
Conversations in Isolation
01.2024 - 01.2025
Front of House Attendant
Railway Hotel
01.2022 - 01.2025
Doctor of Medicine
Griffith University
Bachelor Of Biomedical Science
Monash University
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