Renz De Leon
Manila,Philippines
Summary
Results-driven professional with a strong background in coordinating daily operations and improving interdepartmental communication. Skilled in attention to detail and time management, contributing to enhanced service delivery and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Client Operations Specialist Senior
Insight - Direct
Pasig City, Philippines
04.2025 - Current
- Streamlined communication between departments to improve operational effectiveness.
- Collaborated with cross-functional teams to enhance service delivery standards.
- Developed and maintained standard operating procedures for various tasks.
- Coordinated daily operations to ensure smooth workflow and efficiency.
Unit Manager
Intelogix
Pasig City, Philippines
03.2023 - 04.2025
- Managed team performance by setting clear goals and providing ongoing feedback.
- Resolved customer complaints promptly by providing effective solutions or escalations.
- Analyzed customer feedback to identify trends and improve service delivery.
- Facilitated regular team meetings to discuss challenges and share solutions.
- Analyzed data collected from customers through surveys, questionnaires or other sources in order to identify trends or patterns that could be used for better decision making.
Customer Service Representative
GC Services International LLC
Pasig City, Philippines
10.2020 - 03.2023
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries regarding services and account status.
- Monitored service quality to ensure compliance with company standards and protocols.
Education
Bachelor of Science - Applied Statistics
Polytechnic University of The Philippines
Manila09-2020
Skills
- SOP development
- Data analysis
- Operational efficiency
- Client management
- Team management
- Time management
- Effective communication
- Attention to detail
Timeline
Client Operations Specialist Senior
Insight - Direct
04.2025 - Current
Unit Manager
Intelogix
03.2023 - 04.2025
Customer Service Representative
GC Services International LLC
10.2020 - 03.2023
Bachelor of Science - Applied Statistics
Polytechnic University of The Philippines