Renzel Joie Munar

• Utilized variety of tools and diagnostic equipment to complete repairs.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
• Responsible for endoscope repairs at NSC with focus on product quality, reliability and on time delivery of endoscope repairs to meet customer requirements.
• Supports new repair technicians and other associates pertaining to endoscope repairs, share good working practices and technical skills for better repair time efficiency and quality of work.
• Perform repairs in accordance with Olympus standards and guidelines to ensure quality of work.
• Provides support and work closely with different group such as assessment and quality team regarding product troubleshooting.
• Ensure that workplace follows 5S guidelines and to all repair jigs are in working order.
• Supports the business relationship with customer and other teams within Olympus, ensuring customer expectations are being met and/or exceeded.
• Ensuring all key performances indexes are being met and exceeded.

• Adhered to safety regulations by using proper protective equipment during installations.
• Analyzed system malfunctions with systematic troubleshooting techniques.
• Installed and configured telecommunications equipment by following industry standards.
• Upgrading and maintaining client’s current telecommunications systems.
• Evaluating customers' needs and installing telecommunications systems that best meet
  those needs.
• Running routine tests on telecommunications systems to ensure that all components are
  functioning at optimal levels.
• Performing diagnostic testing on problematic telecommunications systems to identify and
  resolve various technical faults.
• Ordering replacement components for telecommunications equipment and devices from
  suitable vendors.
• Investigating and resolving customers' complaints in a timely manner.
• Commissioning and decommissioning of Telecommunication equipment on-site.

• Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
• Analyzed product descriptions, dimensions and clearances of parts for conformance to OEM specifications.
• Enhanced product quality through strict adherence to standard operating procedures during assembly tasks.
• Maintained a safe work environment by following safety guidelines and consistently wearing appropriate personal protective equipment.
• Provide technical support and guidance to other team members.
• Demonstrated strong attention to detail while soldering intricate components onto circuit boards, ensuring optimal functionality of endproducts.
• Installed conduit and electrical wiring in overhead raceways and assembled components following blueprints and wiring diagrams.
• Achieved strong customer satisfaction ratings by consistently producing high-quality electrical assemblies that met or exceeded expectations.
• Identified and corrected defects to bring completed products in line with tolerances.
• Troubleshot complex wiring issues within electrical assemblies, resolving problems quickly and preventing further delays in production timelines.

• Maintain and monitor all the networks and connections of the users.
• Updating of confidential information of the user in the system.
• Manage calls, ticket queue, configure modem/router, telephone, and other services of the company.
• Provide hardware support, and troubleshooting assistance Managed the organization of work orders, prioritizing
repairs and installations using Oracle Field Service Cloud (OFSC).
• Supervising and delegating daily workload to field technicians.
• Assists and advice solutions of field technician regarding customer concerns.
• Managed the organization of work orders, prioritizing repairs and installations using Oracle Field Service Cloud
(OFSC).
• Prepares periodic and end of the day reports.
• Recommends strategies to improve teams’ productivity.
• Activation of voice and data in FIBER and DSL using NMS web

• Streamlined operations by implementing efficient management strategies and workflow processes.
• Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
• Developed strong relationships with clients to ensure long-term growth and loyalty for the company.

• Maintained thorough documentation of all service-related activities, ensuring accurate record-keeping for future reference or audits.
• Evaluated vendor performance and provided feedback to improve future collaborations, ensuring high-quality results for clients.
• Analyzed performance metrics to identify areas for improvement and implement appropriate changes, enhancing overall service quality.
• Ensured timely completion of projects by closely monitoring progress and proactively addressing potential delays.
• Installing, repairing and maintaining of wired voice and data in the premise (FTTH/DSL).
• Maintaining good quality of work to satisfy the costumer.
• Configuring of data and voice on-site.
• Documentation of installation and repair.
• Maintaining good relationship to costumers.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Installing and explaining of other services such as mesh, IPTV, and CCTV.
• Manages customers concerns to increase customers satisfaction.