Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rere McGhee

Rere McGhee

Ormeau,QLD

Summary

Friendly, motivated, determined and trustworthy individual.

Demonstrated highly effective problem-solving, and communication skills in the retail and health industry.

Dedicated to offering exceptional assistance to team members and clients from all cultures and backgrounds. Positive and upbeat team player with strong relationship-building abilities. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including general administration support and public interaction.

Eager to learn new skills and undertake additional training on the job.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist/ Customer Support - Emergency Dep

Hauora Tairawhiti
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Organized, maintained and updated information in computer databases.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Coordinated accommodation/ travel arrangements for doctors, ensuring seamless itineraries that met all requirements.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and directed to specific departments.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct departments.
  • Responded to inquiries from callers seeking emergency and critical information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained confidentiality of information regarding patient's and company.
  • Assisted with onboarding new clients and securing paperwork completion.


Retail Assistant

Cotton On Group - Mega/ Kids
12.2021 - 08.2022
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Completed Year 12 -

Lytton High School
Gisborne, New Zealand
2020

Skills

  • Customer and Client Relations
  • Customer service excellence
  • Decision-Making & Complex Problem-Solving
  • Ability to work well under pressure
  • Time Management/ Multitasking
  • Organizational skills
  • Effective communication abilities
  • Patience and empathy
  • Interpersonal skills
  • Administrative/ Clerical Support
  • Retail Sales/ Merchandising
  • File Management - Document Management/ Reporting
  • Customer/Client Relations
  • General Office Administration including data entry
  • Greeting and Seating Clients
  • Verbal and Written Communication
  • Complaint Handling
  • POS System Operation/ Order Processing
  • Product Merchandising
  • Inventory Tracking
  • Sales Target Achievement
  • Team Cooperation/ Collaboration Aptitude
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office

Certification

NZ Drivers License - Full

Certificate in Business (Administration and Technology) Level III (NZ), EIT Gisborne, NZ 2020

Certificate in Health & Safety, McInnes Gisborne, NZ 2019

Timeline

Receptionist/ Customer Support - Emergency Dep

Hauora Tairawhiti
08.2022 - Current

Retail Assistant

Cotton On Group - Mega/ Kids
12.2021 - 08.2022

Completed Year 12 -

Lytton High School

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Rere McGhee