Rere McGhee
Ellen Grove,QLD
Summary
Friendly, motivated, determined and trustworthy individual.
Demonstrated highly effective problem-solving, and communication skills in the retail and health industry.
Dedicated to offering exceptional assistance to team members and clients from all cultures and backgrounds. Positive and upbeat team player with strong relationship-building abilities. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including general administration support and public interaction. Knowledgeable with background in insurance brokerage, skilled in risk assessment and policy recommendations. Expertise in building strong client relationships and customizing insurance solutions to meet individual needs. Proven abilities in policy management demonstrating a strategic approach and keen attention to detail. Eager to learn new skills and undertake additional training on the job.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Broker
A J GALLAGHER
Ormeau, QLD
02.2024 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Analyzed customer needs to provide customized insurance solutions.
- Monitored customer feedback and identified areas of improvement.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
Receptionist/ Customer Support - Emergency Dep
Hauora Tairawhiti
Gisborne, New Zealand
08.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Organized, maintained and updated information in computer databases.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Coordinated accommodation/ travel arrangements for doctors, ensuring seamless itineraries that met all requirements.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and directed to specific departments.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments.
- Responded to inquiries from callers seeking emergency and critical information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding patient's and company.
- Assisted with onboarding new clients and securing paperwork completion.
Retail Assistant
Cotton On Group - Mega/ Kids
Gisborne, New Zealand
12.2021 - 08.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Completed Year 12 -
Lytton High School
Gisborne, New Zealand2020
Skills
- Customer and Client Relations
- Customer service excellence
- Decision-Making & Complex Problem-Solving
- Ability to work well under pressure
- Time Management/ Multitasking
- Organizational skills
- Effective communication abilities
- Patience and empathy
- Interpersonal skills
- Administrative/ Clerical Support
- Retail Sales/ Merchandising
- File Management - Document Management/ Reporting
- Customer/Client Relations
- General Office Administration including data entry
- Greeting and Seating Clients
- Verbal and Written Communication
- Complaint Handling
- POS System Operation/ Order Processing
- Product Merchandising
- Inventory Tracking
- Sales Target Achievement
- Team Cooperation/ Collaboration Aptitude
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Driven
- Client relations expert
- Excellent communication skills
- Proactive team player
Certification
Australian Drivers License - Open
Certificate in Business (Administration and Technology) Level III (NZ), EIT Gisborne, NZ 2020
Certificate in Health & Safety, McInnes Gisborne, NZ 2019
Timeline
Insurance Broker
A J GALLAGHER
02.2024 - Current
Receptionist/ Customer Support - Emergency Dep
Hauora Tairawhiti
08.2022 - 12.2023
Retail Assistant
Cotton On Group - Mega/ Kids
12.2021 - 08.2022
Completed Year 12 -
Lytton High School