Monica McFarlane
Branyan
Summary
With 16 years of experience in the real estate sector, I bring a comprehensive understanding of industry operations, compliance, and legislation. As a Virtual Assistant, I have provided critical administrative support and streamline processes for real estate professionals and their businesses, ensuring efficiency and smooth operations. Additionally, I specialise in training real estate agents across Australia and New Zealand on regulatory compliance and legislative updates, helping them navigate complex matters. My expertise in both operational management and compliance makes me an ideal candidate for roles that require a blend of industry knowledge, administrative excellence, and a deep understanding of legislation and compliance.
Overview
17
17
years of professional experience
Work History
Virtual Assistant and Real Estate Agent
Realty Virtual Assist (Self employed)
01.2021 - Current
- Prepare and provide real estate documentation to clients throughout Australia and New Zealand
- Prepare listings and advertising property online for marketing
- Adhere to current legislation and compliance
- Trust account management for multiple clients, processing end and mid moth disbursements
- Work closely with auditors and provide information and documentation for clients
- Training new agents in programs and systems relating to their specific company/agency
- Databasing
- Basic bookkeeping
- Liaising with conveyancers, vendors, purchasers, financial advisers, tenants, councils, auditors, ATO etc
Admin and Accounts Manager
Wide Bay Counselling
05.2021 - 11.2023
- Making appointments for clients
- Using Xero to create and follow up on invoices
- Reconciliation of accounts
- Processing payments via EFTPOS
- Keeping strict confidentiality
- Communicate with high end contracts
Trust Accounts Manager/ Senior Contracts Administrator/ HR Manager/ Office Manager
Scott Coastal Real Estate (formerly PRDnationwide Surfers Paradise)
06.2013 - 01.2021
- Sole accounts manager for sales division, rental division and holidays departments
- Reconcile all departments trust accounts daily
- Processing of all reports and invoices for all departments daily
- Preparing and revising mid and end of month reports for all departments
- Preparation and completion of financial year
- Processing credit card, cheque and EFT payments
- Work closely with auditors to ensure quarterly audits are completed with high accuracy, and in accordance with current legislation.
- Follow up on accounts receivable and payable
- Pay body corporate notices, water, and rates notices in a timely manner
- HR-related roles, including but not limited to hiring staff, job descriptions, and training new staff.
- Sales contract administrator role included, but not limited to; preparation of sales contracts and authority to sell paperwork
Leasing Consultant
Ray White Surfers Paradise
01.2013 - 06.2013
- Conducted rental property inspections with clients
- Processed applications and rental checks
- Greeted potential tenants and provided information about the property.
Office Manager
Mt Barney Lodge Country Retreat
01.2008 - 01.2013
- Processing credit card and MYOB transactions
- Guest registrations and customer service
Telemarketer (during holidays)
Call Centre
01.2008 - 01.2008
- Selling timeshare on behalf of Wyndham Vacation Resorts
Education
Class 1 Licence (Real Estate)
NSW Office Fair Trading
01-2024
Stock And Station Real Estate Licence
NSW Office Fair Trading
01-2024
Real Estate Licence -
REIQ
01-2009
Bachelor of Education -
Griffith University
01.2008
High School Certificate -
The Kooralbyn International School
01.2007
Course - Wilderness First Aid
Certificate - QTIC Customer Service
Certificate 3 - Business Administration
Skills
- Reliable, trustworthy and professional
- Excellent customer service
- Up to date on real estate compliance and legislation requirements
References
References available upon request.
Timeline
Admin and Accounts Manager
Wide Bay Counselling
05.2021 - 11.2023
Virtual Assistant and Real Estate Agent
Realty Virtual Assist (Self employed)
01.2021 - Current
Trust Accounts Manager/ Senior Contracts Administrator/ HR Manager/ Office Manager
Scott Coastal Real Estate (formerly PRDnationwide Surfers Paradise)
06.2013 - 01.2021
Leasing Consultant
Ray White Surfers Paradise
01.2013 - 06.2013
Office Manager
Mt Barney Lodge Country Retreat
01.2008 - 01.2013
Telemarketer (during holidays)
Call Centre
01.2008 - 01.2008
Class 1 Licence (Real Estate)
NSW Office Fair Trading
Stock And Station Real Estate Licence
NSW Office Fair Trading
Real Estate Licence -
REIQ
Bachelor of Education -
Griffith University
High School Certificate -
The Kooralbyn International School
Course - Wilderness First Aid
Certificate - QTIC Customer Service
Certificate 3 - Business Administration
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