Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Resha Siwakoti

Craigieburn,VIC

Summary

Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and provides tailored solutions to foster long-term loyalty.

Overview

9
9
years of professional experience

Work History

Sales Associate and Beauty Product Advisor

MAC Cosmetics
03.2024 - 06.2024
  • Greet and assist customers with personalized product recommendations, conduct makeup demonstrations, meet sales targets, manage inventory, and maintain store cleanliness.
  • Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
  • Conducted market research to identify trends, staying ahead of competitors and adjusting sales approaches accordingly.

Sales Associate

Marshals
08.2021 - 02.2024
  • Organize store displays, assist customers, operate cash register, and support customer needs.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Student and Practicum Intern

Alberta Academy of Aesthetics
01.2023 - 10.2023
  • Developed customer relationships, provided beauty services, and studied beauty theories.
  • Studied theories, practised them, and provided various beauty and make-up services to customers as an intern.
  • Provided spa treatment laser hair removal, microdermabrasion treatment, hydrating body wrap and cellulite treatments to customers.

Customer Service Desk

Westmount Walmart
06.2022 - 05.2023
  • Assisted customers with inquiries, engaged in conversation, and coordinated with management.
  • Engaged in conversation with the customers to understand their needs and resolved their problems by providing knowledgeable and friendly service.
  • Coordinated financial, office and customer-related issues with the Manager/Coordinator and implemented guidelines and policies.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.

Sales Associate

Winners
08.2016 - 07.2021
  • Organized merchandise, assisted customers, operated cash register, and promoted sales.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs.

Health Care Support Worker (volunteer)

Covenant Healthcare
01.2015 - 09.2015
  • Assisted patients, participated in training, and supported clinical staff.
  • Participated in various training and skills-learning workshops and applied them in solving client needs.
  • Reached clients in the communities and encouraged them to take advantage of health services offered.
  • Assisted clients while participating in indoor and outdoor activities for better physical and mental health.
  • Assisted clinical staff by organizing workspaces and instruments, preparing, and supporting clients.

Education

Diploma in Esthetics -

Alberta Academy of Aesthetics
Edmonton, AB
10.2023

Diploma in Business Administration and Human Resource Management -

Northern Alberta Institute of Technology (NAIT)
Edmonton, AB
04.2021

Skills

  • Professional practitioner of a client-centred approach in clients' needs assessment, planning, and offering services with respect and a cheerful outlook
  • Experienced in conflict resolution, time management, and safety protocols
  • Efficient professional and respectful communication skills in multiple languages: English, Hindi, and Nepali
  • Good knowledge of beauty products and sales
  • Engaging with customers, addressing their needs, and providing a positive shopping experience
  • Canadian citizen fluent in English with full-time working rights

References

Available upon request.

Timeline

Sales Associate and Beauty Product Advisor

MAC Cosmetics
03.2024 - 06.2024

Student and Practicum Intern

Alberta Academy of Aesthetics
01.2023 - 10.2023

Customer Service Desk

Westmount Walmart
06.2022 - 05.2023

Sales Associate

Marshals
08.2021 - 02.2024

Sales Associate

Winners
08.2016 - 07.2021

Health Care Support Worker (volunteer)

Covenant Healthcare
01.2015 - 09.2015

Diploma in Esthetics -

Alberta Academy of Aesthetics

Diploma in Business Administration and Human Resource Management -

Northern Alberta Institute of Technology (NAIT)

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Resha Siwakoti