Reshad Heckbarally
Macgregor
Summary
Experienced customer-focused professional specializing in program development, coordination, and delivery for student-focused programs including disability, elite athlete, International U18, and carer supports. Dedicated to creating inclusive, collaborative, strategic, and safe learning environments that promote growth for students, teachers, and administrators.
Overview
23
23
years of professional experience
Work History
Senior Manager, Accessibility and Inclusion
University Of Wollongong
01.2025 - 06.2025
- Managed project timelines and deliverables, ensuring alignment with business goals and stakeholder expectations.
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with key stakeholders, promoting collaboration across departments to achieve shared outcomes.
- Boosted team member productivity by enhancing performance monitoring and implementing customer-focused services measures.
Manager, Accessibility
The Australian National University
07.2023 - 07.2024
- Responsible for the day-to-day management of the Accessibility team programs, including overseeing reasonable adjustment plans for 1850 students to ensure equity in access and participation.
- Streamlined communication between departments, fostering collaboration and understanding of the student experience to identify new challenges and opportunities throughout the student lifecycle.
- Worked collaboratively with students and stakeholders across the wider university to support service changes focussed on improving student engagement, retention, and success.
- Successfully managed and oversaw coordination of events to promote engagement and retention of students, including information sessions, meet and greet activities, as well as day trips.
Manager, Access and Inclusion
The Australian National University
08.2018 - 07.2023
- Leading a team that provides various student services, including disability and carer support, with responsibility for implementing personalized learning supports based on students' needs.
- Partnering with a multi-disciplinary project team to design and implement a new database (Symplicity Access) to enhance efficiency, data security, and usability of student support plans across the university.
- Coordinating cross-functional projects to streamline workflows and improve communication to facilitate adjustments and support for students across campus.
- Building high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Contributing to disability related policies, projects, and the ANU Disability Action Plan.
Disability and Equity Advisor
The Australian National University
10.2009 - 08.2018
- Providing one-on-one consultations to identify and access appropriate services to address the needs and concerns of each student.
- Developing strong relationships with clients, fostering trust, and ensuring long-term retention.
- Developing informational materials to streamline communication regarding services and processes for students and other stakeholders.
- Enhancing team productivity through the development of new templates and methodologies to improve efficiency and data recording.
- Successfully led a project to digitize 1500 student files to enable efficient, high-quality services whilst ensuring compliance with Privacy, ANU Policy, and funding requirements.
Disability Advisor (Secondment)
University of Canberra
01.2012 - 01.2013
- Effectively providing advice and information to enrolled students and prospective applicants to the University regarding services and accommodations available for students, consistent with legislative and university policy requirements, whilst maintaining academic integrity of courses.
- Engage effectively with diverse stakeholders to identify their individual needs, determine reasonable adjustments, and determine accommodations they may require, particularly those with complex requirements.
- Provision of expert advice and information to senior University staff regarding legislative requirements and obligations and how these might be met.
- Contribute to the initiation, formulation and implementation of Australian Learning and Teaching Council (HEADS –UP Project) to develop and deliver training to enhance UC staff awareness and understanding of disability supports.
National Disability Coordination Officer
Centre for Disability Studies – University of Sydney
01.2004 - 01.2009
- Promoting access to information, resources, and supports to empower people with disability to achieve their education and employment goals.
- Developing and maintaining relationships with community organizations to facilitate service delivery.
- Facilitating monthly community of practice meetings to promote information sharing, best practice, and outcomes that meet the needs and choices of people with disability.
- Undertaking best practice research to identify key recommendations on improving pathways and services.
National Disability Coordination Officer
TAFE Illawarra
01.2004 - 01.2007
- Coordinating and participating in information forums and workshops on issues related to students' transition pathways and access to supports.
- Facilitating workshops and information sessions to educate stakeholders on issues related to transition pathways and access to supports.
- Delivering high-quality training programs across SE NSW, enhancing employee skill sets and contributing to professional development efforts.
- Assisted in developing and implementing programs for individuals with disabilities.
Disability Employment Service Coordinator
Workskills Illawarra
01.2003 - 01.2004
- Working with staff and clients to develop person-centred career and job search plans.
- Fostering connections with external stakeholders to educate, encourage, and support them in employing people with a disability.
- Established strong relationships with clients through regular follow-ups, keeping them informed about job progress or concerns raised.
Commonwealth State Disability Agreement Project Of
The Illawarra Disability Trust
01.2002 - 01.2003
- Effectively engage with diverse clients to develop and implement individualised plans to transition to post-school education and supported employment.
- Working independently to establish networks and conduct research to identify systemic barriers and solutions to enhance transition pathways for participants.
- Developing and maintaining courteous and effective working relationships with 18 funded clients, families, and various stakeholders across SE NSW to deliver customer-focused services and supports.
Education
Master of Education - Adult Education
University of Wollongong
01.2008
Master of Health Management - undefined
University of Wollongong
01.2003
OH&S Consultancy - undefined
TAFE NSW - Illawarra Institute
01.2003
Cert IV in Assessment and Training - undefined
Australian School of Commerce
01.2001
Bachelor of Science - Health Science
University of Wollongong
01.2001
Skills
- Strong interpersonal skills
- Customer engagement
- Project management
- Policy implementation
- Collaborative partnership building
- Stakeholder management
- Effective communication
- Adaptability and flexibility
- Attention to detail
- Work Planning and Prioritization
OTHER
- National Police Check Reference No: 12892489PC
- Working with Vulnerable People Registration ACT No: 72350
- ACT Drivers Licence Licence No: 5140708
Timeline
Senior Manager, Accessibility and Inclusion
University Of Wollongong
01.2025 - 06.2025
Manager, Accessibility
The Australian National University
07.2023 - 07.2024
Manager, Access and Inclusion
The Australian National University
08.2018 - 07.2023
Disability Advisor (Secondment)
University of Canberra
01.2012 - 01.2013
Disability and Equity Advisor
The Australian National University
10.2009 - 08.2018
National Disability Coordination Officer
Centre for Disability Studies – University of Sydney
01.2004 - 01.2009
National Disability Coordination Officer
TAFE Illawarra
01.2004 - 01.2007
Disability Employment Service Coordinator
Workskills Illawarra
01.2003 - 01.2004
Commonwealth State Disability Agreement Project Of
The Illawarra Disability Trust
01.2002 - 01.2003
Master of Health Management - undefined
University of Wollongong
OH&S Consultancy - undefined
TAFE NSW - Illawarra Institute
Cert IV in Assessment and Training - undefined
Australian School of Commerce
Bachelor of Science - Health Science
University of Wollongong
Master of Education - Adult Education
University of Wollongong
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