Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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RESHAD NASIMI

RESHAD NASIMI

Marsden,Australia

Summary

I characterize myself for being a spontaneous and proactive person. I have ability for skill training and great adaptability to standards.

Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences, all these skills allow me to have a good performance in teamwork.

Overview

6
6
years of professional experience

Work History

Customer Service Lead

Shine Wreckers
01.2024 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Created and reviewed invoices to confirm accuracy.
  • Oversaw creation of knowledge base to assist customers with self-service options.

Bartender

Trinity Irish Bar
07.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Administration & Customer Service

Schiebel Aircraft GmbH
08.2020 - 09.2022
  • Internship
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Customer service

Niko Martini GmbH
10.2019 - 09.2020
  • Airbnb & Booking.com customer service help at Gaudenzdorfer Boutique Residences
  • Delivered exceptional customer service, addressing concerns and providing product recommendations.
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Increased customer service success rates by quickly resolving issues.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.

Administration & Customer Service

Vienna Airport
07.2019 - 08.2019
  • Level Airline Internship
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Bachelor - Aviation

HTBLA Eisenstadt Austria
06-2023

High school -

High Technical College of Aeronautical Engineering Eisenstadt
06-2020

Part Time Bachelor of Civil Engineering Design

Albright Institute
QLD
02-2027

Skills

  • First Aid & Emergency Care
  • Time management and organizational abilities
  • Call center experience
  • Order management
  • Customer service excellence
  • Sales
  • Research and analysis
  • Complaint handling
  • Computer proficiency
  • Follow-up skills

LANGUAGES

English (Full Professional Proficiency)
German (Native Proficiency)
Persian (Native Proficiency)
Dari (Full Professional Proficiency)
Arabic (Basic knowledge)

Timeline

Customer Service Lead

Shine Wreckers
01.2024 - Current

Bartender

Trinity Irish Bar
07.2023 - 10.2023

Administration & Customer Service

Schiebel Aircraft GmbH
08.2020 - 09.2022

Customer service

Niko Martini GmbH
10.2019 - 09.2020

Administration & Customer Service

Vienna Airport
07.2019 - 08.2019

Bachelor - Aviation

HTBLA Eisenstadt Austria

High school -

High Technical College of Aeronautical Engineering Eisenstadt

Part Time Bachelor of Civil Engineering Design

Albright Institute

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RESHAD NASIMI