Reshae Kearns
Roma,Australia
Summary
Organised and dependable candidate who is successful at managing multiple priorities with a positive attitude. Focuses on delivering exceptional customer service with a willingness to take on added responsibilities to meet team goals, satisfy customers and improve business operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Karben Cleanz
Roma/Burrum Heads, QLD
10.2024 - Current
- Collaborated with clients to customize cleaning solutions based on specific needs.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Demonstrated adaptability and strong time management skills whilst handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Expanded clientele through effective networking and promotion of company services.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Cafe All Rounder
Rex Coffee + Food/Bang Bang Coffee, Roma
Roma
05.2023 - 08.2024
- Prepared hot and cold beverages in a timely manner during high volume, fast paced times
- Welcomed and served a number of customers whilst maintaining fast, positive customer service
- Maintained cleanliness and hygiene standards in cafe and kitchen environments to enhance customer experience.
- Managed restocking of drink fridge and display cabinets to ensure product availability
- Facilitated efficient unloading and unpacking of stock deliveries to support operational workflow.
- Executed opening and closing operations of café to ensure smooth daily functioning...
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared high-quality food items in fast-paced environment.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Promoted company loyalty program to customers, increasing membership rates over time.
Laborer
Hornicks Landscape Construction, Roma
Roma
08.2022 - 05.2023
- Removal of weeds and dead plants
- Assisted in the installation of irrigation systems to enhance landscaping efficiency.
- Landscaped yards by planting decorative bushes, flowers, grass, and trees.
- Maintained grounds by trimming, weeding, and general clean-up.
- Installed and maintained turf surfaces for residential and commercial projects.
- Prepared ground surfaces thoroughly before installation, ensuring a stable foundation for long-lasting results.
Driver/Admin
Schwerin Transport, Toowoomba
Toowoomba
12.2021 - 06.2022
- Executed data entry tasks, input pricing for freight, and documented con notes to support administrative functions.
- Operated forklift to assist in loading and unloading freight to and from trucks, optimising space for secure transport.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Obtained signatures from customers upon delivery of goods.
- Maintained clean and organised vehicle, enhancing professional image of company.
Supervisor
Ooh La Latte Café, Withcott
Withcott
03.2021 - 12.2021
- Managed daily opening and closing tasks to maintain a secure and organized environment.
- Executed unloading and unpacking of stock to ensure efficient inventory management.
- Answering phone
- Executed restocking of fridges, display cabinets, and workstations to maintain operational efficiency and customer satisfaction.
- Thoroughly cleaned and sanitised work areas including mopping and sweeping, washing display cabinets, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery
- Supervising and training staff on operating procedures and company services
- Executed fortnightly visual health and safety inspections to uphold compliance standards.
- Managed daily financial transactions and reconciled cash flow.
- Conducted monthly stock takes to maintain accurate inventory records and support sales operations.
- Managed procurement of food, drinks, and stock items on a weekly basis to ensure inventory availability.
- Maintained high-quality customer service to enhance client satisfaction.
- Curated and introduced innovative food and beverage selections, complemented by strategic promotions to attract and retain customers.
- Supervised daily café operations, ensuring efficient workflow and high customer satisfaction.
- Coordinated team meetings to align goals and address operational challenges effectively.
- Managed staff schedules and maintained adequate coverage for all shifts.
Café All Rounder
Café 54/Roma Sale-Yards
Roma
02.2016 - 01.2018
- Monitored stock levels and replenished fridges and display cabinets to maintain optimal presentation and accessibility of products.
- Provided exceptional service to customers, ensuring a welcoming and efficient experience
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Collaborated with management to create promotional materials for seasonal menu items.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Cleaned counters, machines, utensils, and seating areas daily.
- Delivered food promptly, ensuring high customer satisfaction and adherence to safety protocols.
Bartender/Waitress
Injune Hotel
Injune
02.2016 - 12.2016
- Changed kegs to ensure fresh supply for customers.
- Managed hotel booking operations, ensuring efficient guest check-in and check-out processes.
- Performed detailed cleaning tasks in hotel rooms to ensure a welcoming and comfortable environment for guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
Café Attendant
Nektar Remote Hospitality, Roma Airport
Roma
12.2013 - 02.2015
- Performed thorough cleaning and organization of café kitchen and dining area, ensuring a welcoming environment for patrons.
- Managed daily opening and closing tasks to maintain a secure and organized environment.
- Managed preparation and service of meals and beverages, ensuring adherence to quality standards and timely delivery.
- Developed and enforced alcohol awareness guidelines to ensure compliance with responsible service standards.
- Engaged with colleagues to strategize and implement promotional initiatives for new food and beverage selections.
- Maintained high standards of customer service during high volume, fast paced environment
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Quickly and accurately counted drawers at start and end of each shift.
Café All Rounder
Blue Shed Fish & Chips Cafe, Roma
Roma
12.2012 - 10.2013
- Stocked supplies in serving stations, drink fridges, display fridge and stock cupboards
- Executed beverage preparation and service, ensuring adherence to customer orders and preferences.
- Prepared salads, soups, burgers and sandwiches for customers.
- Provided exceptional customer service in fast-paced cafe environment.
- Assisted in inventory management and restocking supplies as needed.
- Cleaned counters, machines, utensils, and seating areas daily.
- Processed customer orders and accurately handled payment transactions.
Education
Completed Year 11 - undefined
Roma State College
Roma, QLD01.2012
Skills
- Excellent Customer Service Skills
- Team Player
- Quick learner
- Willingness to learn
- Reliable
- Hardworking
- Attention to detail
Certification
- Responsible Services of Alcohol Certificate
- Responsible Service of Gambling Certificate
Timeline
Owner/Operator
Karben Cleanz
10.2024 - Current
Cafe All Rounder
Rex Coffee + Food/Bang Bang Coffee, Roma
05.2023 - 08.2024
Laborer
Hornicks Landscape Construction, Roma
08.2022 - 05.2023
Driver/Admin
Schwerin Transport, Toowoomba
12.2021 - 06.2022
Supervisor
Ooh La Latte Café, Withcott
03.2021 - 12.2021
Café All Rounder
Café 54/Roma Sale-Yards
02.2016 - 01.2018
Bartender/Waitress
Injune Hotel
02.2016 - 12.2016
Café Attendant
Nektar Remote Hospitality, Roma Airport
12.2013 - 02.2015
Café All Rounder
Blue Shed Fish & Chips Cafe, Roma
12.2012 - 10.2013
Completed Year 11 - undefined
Roma State College