Resham Bohara
Merrylands,NSW
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Team Member
Coles Supermarket
06.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Shift Manager
McDonald's
04.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
Store Team Member
Coles Group
07.2021 - 05.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Customer Service Team Member
Woolworths Supermarket
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Information Technology - CyberSecurity
Victoria University
Sydney, NSW03.2024
Advanced Diploma of Computer System Technology - Information Technology
Sydney City College of Management
17 Macquarie St, Parramatta New South Wales 215009.2021
Diploma of Information Technology - Information Technology
Sydney City College of Management
17 Macquarie St, Parramatta New South Wales 215008.2020
Skills
- Safety Compliance
- Schedule Oversight
- Team Development
- Staff Development
- Equipment Troubleshooting
- Documentation and Reporting
- Supply Ordering
- Performance Reviewing
- Opening and Closing Procedures
- Mentoring and Coaching
- Cash Handling
- Handling Customer Complaints
- Relationship Building
- Team Building
- Delegating Work
- Accurate Money Handling
- Corporate Social Responsibility
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Member
Coles Supermarket
06.2022 - Current
Customer Service Team Member
Woolworths Supermarket
08.2021 - 03.2022
Store Team Member
Coles Group
07.2021 - 05.2022
Shift Manager
McDonald's
04.2021 - Current
Bachelor of Information Technology - CyberSecurity
Victoria University
Advanced Diploma of Computer System Technology - Information Technology
Sydney City College of Management
Diploma of Information Technology - Information Technology
Sydney City College of Management
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