Resham KC
Payneham,SA
Summary
Results-driven professional with 5 years of experience in hospitality and customer service, showcasing a track record of high performance. Detailed Client Service Associate known for having great organizational skills. Eager to leverage my Bachelor's degree in Information Technology to transition into a rewarding role within the IT industry. Seeking a position that allows me to apply my strong interpersonal skills, problem-solving abilities, and technical knowledge to contribute effectively to a dynamic team. I would like to have a new opportunity to work in the retail and Information Technology industries as it has been my major of study.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Charchoal Chicken
Newton, SA
11.2021 - Current
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Representative
Oporto Macquarie fields
Sydney, NSW
07.2019 - 09.2021
- Manage day-to-day restaurant operations with a focus on quality and meeting customer expectations
- Prepare food for daily operation. Process payments issued receipts, and provided change.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Associate
GoGadget Nepal
02.2017 - 07.2018
- Selling electronic devices and providing gadget information to customers
- Maintain sales report and inventory
- Providing excellent customer service.
- Demonstrated product features and benefits for customers' needs.
Education
BACHELOR OF INFORMATION AND TECHNOLOGY -
Federation University
Adelaide, SA11-2023
Advanced Diploma In Information Technology -
Sydney City College of Management - Parramatta, NSW
01.2021
Certificate IV in Leadership And Management -
Sydney City College of Management
01.2019
HGH SCHOOL CERTIFICATE -
Lincoln College
11-2017
Skills
- Programming: Intermediate level in PHP, HTML, Javascript, CSS and MySQL, GitHub, Trello, Figma
- Retail Operations Management
- Customer Relationship Management (CRM)
- Staff Management
- Staff Training and Development
- Teamwork and Collaboration
- Service-oriented
Certification
- SA Food Safety
- Australian Driver License
Projects
Vintage and Thrifted Clothing Project
Position: Scrum Master & Developer
Dates: 03/2023 - 10/2023
Description: Led development of responsive e-commerce website, meeting client deadlines. Designed database system for efficient inventory management and transactions. Managed team and stakeholders, implementing Scrum rituals for project organization. Monitored project status, addressing issues promptly to ensure timely delivery.
Timeline
Assistant Manager
Charchoal Chicken
11.2021 - Current
Customer Service Representative
Oporto Macquarie fields
07.2019 - 09.2021
Sales Associate
GoGadget Nepal
02.2017 - 07.2018
BACHELOR OF INFORMATION AND TECHNOLOGY -
Federation University
Advanced Diploma In Information Technology -
Sydney City College of Management - Parramatta, NSW
Certificate IV in Leadership And Management -
Sydney City College of Management
HGH SCHOOL CERTIFICATE -
Lincoln College
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