Reshma Bhatia
Melbourne,Victoria
Summary
Proven leader in technology and business consulting, adept at driving project success and client satisfaction at companies like Jemena,Ausnet Services,Energy Australia Skilled in Agile framework and stakeholder management, I've spearheaded initiatives that enhanced operational efficiency and contributed to significant revenue growth. My approach combines robust project leadership with strategic resource planning, consistently delivering beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Functional Consultant/Acting Lead/Senior Business Analyst
Jemena
03.2016 - Current
- Professionally interacted with clients to assess business requirements and determine software needs.
- Delivered high-quality results by implementing best practices in functional consulting methodologies and tools.
- Increased system stability through rigorous testing and validation of software enhancements before deployment.
- Optimized resource allocation, ensuring project milestones were met on time and within budget constraints.
- Spearheaded process improvement efforts, analyzing current operations to identify inefficiencies and recommend actionable solutions.
- Determined proper methodologies and procedures to use based upon project specifications.
- Established priorities and drove accountability for assigned initiatives, providing leadership.
- Championed innovative approaches to problem-solving, fostering a culture of continuous learning among team members.
- Conducted comprehensive reviews of existing systems, processes, and stakeholder needs to develop targeted improvement initiatives.
- Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
- Contributed to revenue growth by identifying opportunities for expansion and developing proposals for new service offerings.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
- Bolstered client relationships by maintaining open lines of communication throughout each project''s lifecycle-from proposal development through delivery completion.
- Evaluated vendor products/services against requirements, contributing to informed procurement decisions that aligned with organizational goals.
- Facilitated change management initiatives, effectively communicating expectations, goals, and progress updates to stakeholders at all levels.
- Reduced operational costs with the identification and elimination of redundant tasks and processes.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Conducted gap analyses to identify areas of improvement in existing systems or processes, leading to increased productivity and user satisfaction.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Maximized return on investment for clients by developing strategies that aligned with their long-term business objectives and growth potential.
- Coordinated schedules with production team members for efficient time management during rehearsals and performances.
- Collaborated with set designers to create immersive environments that contributed to the overall success of productions.
Solutions Manager
Capgemini
02.2013 - 03.2016
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Championed the adoption of industry best practices within the organization, elevating overall performance standards.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
- Regularly reviewed project outcomes against initial objectives to ensure alignment with client expectations and deliver consistent results.
- Led the development of creative proposals that showcased the company''s unique value proposition, winning new business opportunities.
- Established effective communication channels between team members, fostering a collaborative work environment.
- Provided comprehensive training to team members, resulting in improved performance and skill development.
- Analyzed data trends to inform decision-making processes, guiding the development of informed strategies.
- Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both parties involved.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Implemented and maintained technology and software budget.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated secure system access of users to various department systems and platforms.
Lead Consultant
AusNet Services
06.2011 - 01.2012
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
- Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.
- Championed quality assurance initiatives to ensure adherence to industry standards in service delivery.
- Built lasting partnerships with key stakeholders across various industries resulting in long-term collaborations for future projects.
- Configured systems to meet unique business requirements of individual clients.
- Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
- Identified business issues through careful collaboration with key stakeholders.
- Determined areas for improvement and implemented processes to alleviate problems.
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
- Developed custom solutions based upon clients' strict requirements.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Integrated technology and business operations to identify targeted solutions to customer issues.
Test Lead
EDF Energy
12.2009 - 05.2011
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Conducted regression testing of existing products.
- Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Leveraged industry best practices and emerging trends to inform the ongoing refinement of test processes and methodologies.
- Delivered high-quality products on schedule through effective use of automated regression tests, minimizing human error during repetitive tasks.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices.
- Cultivated a culture of continuous improvement within the team by regularly soliciting feedback from peers and incorporating lessons learned into future work efforts.
- Provided expert insight into system requirements, collaborating with stakeholders to establish clear expectations for project outcomes.
Consultant
Centrica
01.2008 - 06.2010
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Renegotiated outsourcing contracts to save considerable costs.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Consultant
Capgemini, India
04.2006 - 09.2008
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Education
Bachelors of Engineering in Information Technology - Information Technology
Sardar Patel College of Engineering
Mumbai University, India06.2004
Skills
- Excellent Stakeholder Management
- Resource Planning
- Agile framework
- Project lifecycle management
- Scope Definition
- Operational Reporting
- Robotic Process Automation
- Technology Roadmap Design
- Project Leadership
Accomplishments
Jemena Group Value Awards ' We Care'
Lead the Women in Digital Initiatives
Timeline
Functional Consultant/Acting Lead/Senior Business Analyst
Jemena
03.2016 - Current
Solutions Manager
Capgemini
02.2013 - 03.2016
Lead Consultant
AusNet Services
06.2011 - 01.2012
Test Lead
EDF Energy
12.2009 - 05.2011
Consultant
Centrica
01.2008 - 06.2010
Consultant
Capgemini, India
04.2006 - 09.2008
Bachelors of Engineering in Information Technology - Information Technology
Sardar Patel College of Engineering
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